Frequently asked questions
Find out answers to your questions about:
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General Services
How do I request transcripts?
There are two different types of transcripts: graduate transcripts and provisional transcripts. You can order these online by visiting the
Official Documents and Letters page.
Do I need to pay Council tax?
Whilst you are a full time student at the University of Nottingham, you do not need to pay Council Tax. If you live in the local area, the Student Services Centre will inform your council that you are a full time student and you do not have to apply for exemption. However, if you do not live in the local area, you will have to request a council tax exemption certificate. To find out if you qualify for automatic exemption, or to request the document, please visit the
Official Documents and Letters page.
How do I request a letter to confirm my student status?
During your time at the University, you may be asked to confirm your status as a current student. A confirmation of student status letter will verify: your course details and start date, your tuition fee liability, your expected completion date and your graduation date (if applicable). To find out more and to request a letter, please visit the
Official Documents and Letters page.
How do I request a CAS?
If you need to extend your Tier 4 Student Visa whilst studying at the University of Nottingham, you may be asked to provide a CAS. For information on how to request a CAS, please visit the
Registry pages .
Academic Support
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I had extra time for exams in school, how do I arrange this here?
Come to one of the dyslexia drop in sessions and bring evidence of your dyslexia or dyspraxia with you. To find out more about drop in times for the different campuses, please visit the Student Services Centres pages. Alternatively, you can visit the Academic Support pages, where there is further information about the different kinds of academic support available at the University.
I had extra help at school, is this available here?
Yes. You can find out more about the help and support available by making an appointment in person at any of the Student Services Centres, or by phoning us on (0115) 951 3710.
Alternatively, you can visit the Academic Support pages, where there is further information about the different kinds of academic support available at the University.
Is there anyone in my School that I can talk to about my dyslexia/dyspraxia?
Every School has a Disability Liaison Officer who will be happy to talk to you. If you are unsure who this may be, please contact your School Office or visit the Disability Support pages.
I think I may be dyslexic, where can I find out more about this?
Come to one of the dyslexia drop in sessions and have a conversation with one of our tutors. To find out more about drop in times for the different campuses, please visit the Student Services Centres pages. Alternatively, you can visit the Academic Support pages, where there is further information about the different kinds of academic support available at the University.
Can I have help with study even if I am not dyslexic?
Yes, all you need to do is make an appointment with one of our tutors or use one of the study support drop in sessions. To make an appointment, please visit any of the Student Services Centres or contact us on (0115) 951 3710. To find out more about the drop in times for the different campuses, please visit the
Student Services Centres pages.
Counselling
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Who can use the Counselling Service?
The Counselling Service is available, free of charge, to all registered undergraduate and postgraduate students and to all members of the University's academic and support staff.
What is counselling?
Counselling offers an opportunity to talk in confidence about problems or issues that concern you. It is a therapeutic approach that seeks to help you to explore and understand current difficulties, and to make choices in your life.
Some of the issues brought to the Service include anxiety, depression, family concerns, bereavement, difficulty in adjusting to a new way of life, work and study related problems, physical and/or sexual abuse, eating difficulties, self harm and sexual problems.
Where is the Counselling Service?
The Counselling Service is based in Trent Building on University Park campus. We are on the Ground Floor (Rooms A75-A85). We are open Monday to Friday (9.00am - 12.30pm and 2.00pm - 4.30pm). You can also contact us by telephone (0115 951 3695) or by
email .
How do I make an appointment?
You can call in to the Service in Trent Building at the University Park Campus or you can telephone us on (0115) 951 3695 (direct external line) or our internal extension 13695. You can also contact us by
email , which is checked daily. We try to offer a first appointment within 10 working days. However, it may be slightly longer at busy times of the academic year, or if you have a very full timetable.
How confidential is counselling?
The Counselling Service takes confidentiality very seriously. All client information is treated in confidence. This means that we do not disclose verbal or written information without your permission or consent. The only exceptions to this procedure are where there is a legal obligation to disclose (very rare) or when a member of the counselling staff believes the client or other people are at serious risk. In these circumstances the consent to pass on these concerns will be sought before information is disclosed, if at all possible.
Disability Support
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How do I find out about accessible university accommodation?
For more information about accessible accommodation, please visit the University's
Accommodation Office website.
Why does the University need to know if I am disabled or have a long term medical condition?
I’ve broken my leg, can I get any help?
The Disability Support team can offer advice to those with temporary injuries, however it is recommended that students contact their Schools for advice in the first instance. For further information about what to do if you have a temporary injury, please refer to the Temporary Injury Policy .
What support is there for Mental Health?
The University actively promotes well being, and has developed a
Healthy U website as part of this initiative. Support is also provided to individuals through the Disability Support Team, please visit the
Disability Support pages for more information.
Am I disabled?
QAA guidance provides the following definition of disability:
'The educational disadvantage and exclusion faced by many disabled people is not an inevitable result of their impairments or health conditions, but arises from social, attitudinal and environmental barriers.'
Alternatively, the Disability Discrimination Act defines a disabled person as a person with ‘a
physical or mental impairment which has a substantial and long term adverse effect on his ability to carry out normal day-to-day activities’.
If you want to know more about disability in an Higher Education context please visit the
Disability Support pages.
Financial Support
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I have run out of money. Can you help?
Yes, we may be able to help depending on your personal circumstances. Go to the Financial Support pages for further information.
How do I get a Core Bursary?
Eligibility depends on household income and the course you are attending. To apply for a Core Bursary you have to complete a simple procedure on the Student Portal. Please refer to the
'how do I get my bursary?' page for further information.
What funding will I get if I am coming to study an undergraduate course?
As there are many different types of funding for different courses, please visit the Financial Support pages for more information and relevant links.
What Bursaries and Scholarships does the University offer?
Details of funding offered by the University can be found on the bursaries and scholarships pages.
What are Financial Support Drop-in Sessions?
They are the opportunity for you to come along to see a member of the Financial Support team for help and advice about student funding, hardship funds and general finance queries. Please refer to the
Talk to Us page for times and venues.
What is happening from 2012?