Nottingham ESRC Doctoral Training Centre
   
   
  
 

Laura Hickman

ESRC DTC PhD Student, Faculty of Social Sciences

Contact

Research Summary

Current Status

PhD (full-time) - currently registered

Research Topic Title

Working on the front line with benefit claimants in austerity Britain: The emotional labour of Benefit Officers

Research Summary

My PhD is a qualitative research project on the emotional labour performed by Benefit Officers who work directly with claimants in contemporary Britain. I will be exploring the nature of the emotional labour staff perform and I am particularly interested in uncovering how changes as a result of the Welfare Reform Act 2012 may have impacted staff as they are required to be the face of the benefit reforms and are currently experiencing a period of major upheaval in their workplaces.

Research Supervisors

Primary Funding Source

ESRC Doctoral Training Centre

Research Centre Memberships

International Centre for Public and Social Policy

Identities, Citizenship, Equalities and Migration Centre

Nottingham ESRC Doctoral Training Centre

University Park
Nottingham
NG7 2RD

telephone: +44 (0) 115 748 4507
email: esrc-dtc@nottingham.ac.uk