To ensure compliance with the Money Laundering Regulations 2007 the following precautions must be taken in respect of any refund requested: in essence a refund of any payment to the University MUST be made using the same method that the payment was made.
Following a payment by credit/debit card or bank transfer, refunds must only be made using the same method to the same credit/debit card or bank account. In the event of an attempted payment by credit or debit card being rejected, the reason should be checked prior to accepting an alternative card. If in any doubt about the identity of the person attempting to make a payment the transaction should not be processed.
Fees paid in advance by overseas students who have subsequently been refused a visa are only refundable providing appropriate documentary evidence is available to demonstrate the circumstances. In the case of a transfer to another university or teaching establishment, ensure payment is to the new University etc.
In the case of an overpayment, ensure the reason for overpayment is legitimate. Refunds must be made ensuring compliance with University Policies http://www.nottingham.ac.uk/governance/otherregulations/index.aspx
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