2.8.4 Next Steps

Investing in Shared Services (SSs) is a significant and measured investment decision for senior management. However, there is much information and support for institutions to improve awareness of shared services and to support its introduction and effective use.

• A HEFCE : Circular letters : 07/2010²³ - Allocation of funding for shared service activities in 2010-11 through the University Modernisation Fund informed heads of HEIs of the allocation of funding for shared service activities and outlined the future strategy emphasising the work of the:
• JISC Flexible Service Delivery Programme

The JISC Flexible Delivery Programme commenced in 2009 and is currently helping over 30 universities implement streamlined, flexible and/or shared provisions of administrative and student services that will allow greater institutional efficiency and agility.

Other information available for awareness and guidance includes:

• JISC e-Framework Programme for Education and Research

The Programme commenced in 2005 and is now an international joint initiative by JISC, Australia's Department of Education, Science and Training (DEST), and other international partners. The primary goal of the e-Framework is to facilitate technical interoperability within and across education and research through improved strategic planning and implementation processes. As previously referred it is a framework and knowledge base, available through the e-Framework web site²⁴, that seeks to ensure visibility and access across a wider membership and associated programmes.

• JISC e-Framework Briefing Paper²⁵
• JISC InfoNet Shared Services infoKit

Shared services, implemented with a clear understanding of an institution's business requirements and change management strategy is another enabler of improved institutional performance and agility. This JISC briefing paper provides practical guidance in its identification, planning and support through all aspects of the project.