5.3.5 Self-assessment for Communications and Engagement
This section contains the self-assessment questionnaire for communications and engagement. The questionnaire asks a number of questions to ascertain:
'how strongly is the institution deploying its communications and engagement techniques to support the formulation and implementation of ICT strategy that is aligned to the institution strategy?'
| Answer the questions for the 'domain' that you are analysing e.g. Institution, Business Services |
Strongly Disagree | Disagree | Neutral | Don't Know or N/A | Strongly Agree | Evidence for your response | |
|---|---|---|---|---|---|---|---|
| 1 | The Senior Management Team (SMT) communicates ICT issues effectively to all members of the management team. | See section 2.7 within the toolkit knowledge base for help regarding this question. | |||||
| 2 | The Senior Management Team (SMT) promotes the value and governance of ICT. | ||||||
| 3 | ICT strategy is visible and clearly communicated across the institution to all personnel responsible for its deployment. | ||||||
| 4 | The Chief Information Officer (CIO), or equivalent senior ICT manager, is a visible and active advocate for ICT & strategic planning | ||||||
| 5 | All institutional senior management clearly take ownership of their responsibilities and accountability in planning and implementing new solutions involving ICT. | ||||||
| 6 | ICT services communicate well with their 'customers' , as appropriate for the delivery of customer services. | ||||||
| 7 | Institutional management communicate well with ICT services in their role as the 'customer' of ICT services. | ||||||
| 8 | Good communications have ensured: | ||||||
| a | Business requirements are clearly understood. | ||||||
| b | Strategy communications and decisions benefit the institution rather than the individual, academic or professional departments. | ||||||
| c | ICT solutions meet specific business requirement. | ||||||
| d | ICT solutions meet strategic institutional need. | ||||||
| e | Projects and services are measured for success against pre-determined success and performance criteria. |