5.3.6 Self-assessment for Shared Services
This section contains the self-assessment questionnaire for Shared Services. The questionnaire asks a number of questions to ascertain:
'How is the institution addressing Shared Services across the institution in response to developing more institutionally aligned ICT?'
| Answer the questions for the 'domain' that you are analysing e.g. Institution, Professional services | Strongly Disagree | Disagree | Don't Know or N/A | Agree | Strongly Agree | Evidence for your response | |
|---|---|---|---|---|---|---|---|
| 1 | The Senior Management Team (SMT), excluding members who are ICT professionals, have an awareness of shared services. | See section 2.8 within the toolkit knowledge base for help regarding this question. | |||||
| 2 | The Senior Management Team (SMT) have a commitment to encouraging the use of shared services, as defined by the institution, whenever appropriate. | ||||||
| 3 | All areas contributing to the delivery of ICT services have a commitment to shared services. | ||||||
| 4 | The institution is seeking to identify opportunities for shared services within the institution from the top down e.g. CRM | ||||||
| 5 | The institution is seeking to identify opportunities for shared services within the institution from the bottom up e.g. Student services | ||||||
| 6 | The institution is operating some internal shared services. | ||||||
| 7 | Projects deploying shared services have achieved benefits in: | ||||||
| a | Efficiency & cost reductions | ||||||
| b | Integration ( e.g. student experience & staff experience) | ||||||
| c | Institutional agility ( e.g. CRM use of information) | ||||||
| d | Transformational change (e.g. achieving a new capability or service) | ||||||
| 8 | Success criteria and performance measurement for shared services are being used and are visible. |