MyView FAQs

   
   

General

How do I access MyView?
MyView is accessible via the internet and can be accessed outside of the University’s network (eg can be accessed via your home PC/smartphone). MyView works best with Internet Explorer – you may experience slight formatting issues with other browsers.  Additionally, MyView is not an "app" and so performance may be limited when using via mobile devices.
 
Why would I want to access MyView?

You can: 

  • Check personal details such as your name and home address details
  • View and update your bank details
  • Fill in emergency contact information
  • Fill in or update your equality information
  • View payslips and P60s – please note: you can see your online payslip approximately two working days before your salary is paid into your bank account. 
 
I don’t know how to use MyView, what can I do?

Each screen within MyView has a ‘Help’ button which gives brief information on the data and requirements. Our User Guide also contains a great deal of information to help guide you through MyView. You can also contact Human Resources at: HR@nottingham.ac.uk or Payroll Services at: payroll@nottingham.ac.uk.

 
I do not work for the University of Nottingham, but I understand you process my company’s payroll – is this relevant to me?
Yes, although you do not work for the University, your payslip can only be accessed via MyView.
 

 

Logging In

How do I log on to Myview?

If you are a University of Nottingham casual/associate or work for a non University of Nottingham company (eg Unitemps, Nottingham Scientific Ltd) then you will need to log on using your Payroll Number and a password of your choice. NB logging in for the first time using Payroll Number can be quite complicated so please see our User Guide for step-by-step instructions.

If you are a University of Nottingham staff member then you should log on using your normal IT account Username and Password.

 
I am a University of Nottingham casual/associate or work for a non University of Nottingham company and I do not know my Payroll Number - what should I do?

You can find your Payroll Number on your paper payslip or, for casuals/associates, this can also be found on your Assignment Letter.

If you are still unable to find this, casuals/associates should email HR@nottingham.ac.uk. Non UoN staff should email payroll@nottingham.ac.uk. Someone will then contact you, confirm your identity by asking you some questions and then provide this to you.

 
I am experiencing problems logging into MyView – what should I do?
Firstly, MyView is only accessible to ‘current’ staff so if you have not yet commenced employment (or you have left) then you will not be able to access it. Additionally, please ensure you have referenced the User Guide which provides help with logging in. Please contact the IT Service Desk on extension 16677 (0115 951 6677) or via the IT Self Service Portal at: https://selfservice.nottingham.ac.uk/sw/selfservice/ if you are still struggling.
 
I have forgotten my password – what should I do?

For University of Nottingham staff members this is the same as your password for most University systems. If you have forgotten this, go to: http://www.nottingham.ac.uk/it-services/connect/account/password.aspx.

For casuals/associates or those working for a non University of Nottingham company, you should use the ‘Forgotten your password?’ link on the home page of MyView. Full instructions can be found in the User Guide.

 
I have forgotten the answers to my security questions so I cannot log in – what should I do?

For University of Nottingham staff members, please contact the IT Service Desk on extension 16677 (0115 951 6677) or via the IT Self Service Portal at: https://selfservice.nottingham.ac.uk/sw/selfservice/

For casuals/associates or those working for a non University of Nottingham company, you should use the ‘Forgotten your password?’ link on the home page of MyView to firstly re-set your password and secondly to re-set your answers to your security questions. Full instructions can be found in the User Guide.

 
I successfully logged into MyView previously and have gone to the web page to log in again today. I notice that the Payroll No/Username and Password fields are already completed with my details. Why is this?

Most web browsers will ask you if you wish to save your password details once you have entered them – you should select ‘no’ to help protect the security of your data. However, dependent on your browser settings, you may find that your password details have been saved automatically. If you need support to change this browser setting, please contact the IT Service Desk on extension 16677  (0115 951 6677) or via the IT Self Service Portal at: https://selfservice.nottingham.ac.uk/sw/selfservice/.

 

 

Making a Change to your Data

I have submitted a change, what happens now?
You will see that some changes are reflected immediately following your change in your MyView record – no further action is required by you. Some changes however, require an ‘authorisation’ by Human Resources or Payroll Services before it can be changed eg a change of bank details. After submitting the change, a message will have been displayed to you confirming whether i) your record has been updated, ii) the change needs to be authorised or iii) the change needs to be authorised and you need to send in supporting documentation.
 
I submitted a change a week ago, but this has not yet been reflected in MyView, when will this be changed?
Changes requiring authorisation will normally be processed within 2 weeks. The only exceptions to this are those which require you to send in supporting documentation – the change can only be authorised when this documentation is received and processed.
 
I submitted a change that requires me to send in supporting documentation – how long do I have to send this in?
The supporting documentation needs to be received by Human Resources within two weeks of you making the change. If this is not received, your change may be rejected. Don’t worry though, you can always resubmit your change in MyView and send in your documentation at that point.
 
I am an Academic member of staff and I’m not sure whether my qualification is acceptable as an ‘Academic Teaching Qualification’ – what should I do?
Please submit your change in MyView and then send in a copy of your qualification stating you are unsure whether this is an acceptable qualification. Queries/documentation should be emailed to hr@nottingham.ac.uk. A member of Human Resources will contact you in the event of any query.
 
My change required authorisation, which has been rejected, why is this?
Normally, a change will only be rejected if Human Resources have not received your supporting documentation for the change within two weeks. 
 
When do I need to change my bank details to make sure my salary gets paid into the new bank account?
To ensure you are paid into your new bank account, all changes must be submitted in MyView before the the 14th of each month. Failure to do this might result in your salary being paid into the old bank account.  If you are unsure about when to submit your change, please contact payroll@nottingham.ac.uk.
 

 

Payslips

I haven’t received a paper payslip this month – why is this?
The introduction of MyView means paper payslips will no longer be used. Employees in the Research & Teaching, Technical Services, Administrative, Professional & Managerial, and Childcare Services job families, along with all apprentices will receive their last paper payslip in July 2017. Employees in the Operations & Facilities job family will receive their last paper payslip in September 2017.
 
Can I print my payslip in MyView?
Yes. You can also download this as a PDF. All future e-payslips and P60s will be available for you to access on the platform for as long as you work for the University, so you can print or save them as and when you need to.
 
Will banks/building societies accept a print out of my online payslip, eg as proof of employment or for mortgage applications?
Yes, most banks will accept printed e-payslips. However, if you encounter any difficulties please contact: payroll@nottingham.ac.uk.
 
I am leaving the University. Will I still be able to access MyView to get my final payslip and view previous ones?
MyView log-ins will be live up to an individual's leave date. Where this means that the final payslip cannot be accessed (ie individuals leaving mid-month) a paper version will be provided automatically. Leavers are encouraged to save or print any previous payslips/P60s they require for future reference.
 

 

Protecting Your Data

How do you ensure the protection of my data?

Only you can log into your MyView account. When logging in you will be asked security questions to confirm your identity. You should not give anyone else your username/employee number/password/date of birth/your answers to the security questions. Please see our User Guide for further information.

MyView is compliant with the University’s Data Protection Policy and has been designed with information security in mind. All personal information remains within the HR System on the campus network in electronic format unless you choose to download or print a copy. Access to your information from on-campus or the Internet is protected by username and password and transmission between the HR System and your browser is encrypted. The University firewall detects and protects against a wide-range of attacks from the Internet and is updated as new attacks are discovered. Users concerned about accessing MyView from off-campus are reminded that the University offers a free download of Sophos Anti-Virus software for Windows or Mac for use on personal devices (see: http://www.nottingham.ac.uk/it-services/software/antivirus.aspx).

 
I think I may have clicked a link in a phishing email concerning my MyView account/provided some of my log in details to a fraudster – what should I do?
You should contact the IT Service Desk immediately on extension 16677 (0115 951 6677), providing them with the details.
 

 

Error Messages

I am getting an error message – what should I do?
Error messages can arise due to a variety of reasons. The first thing to do is to try again in an hour or so and check the IT Service Status Dashboard to see if there are any known issues. The User Guide provides more detail about this area.
 

 

Difficulty Accessing MyView

I am not able to view my e-payslip/update my details in MyView. What support is available for me?

If you are unable to view your e-payslip/update your personal details for a reason connected to a disability, in the first instance please contact one of the relevant teams below:

If you are unable to view your e-payslip/update your personal details because you have forgotten your logging in details, please see our User Guide for further information.

If you are unable to view your e-payslip/update your personal details due to technical difficulties, please contact the IT Service Desk on extension 16677 (0115 95 16677).

If you are unable to view your e-payslip/update your personal details for any other reason, in the first instance please contact one of the relevant teams below:

 
I have a visual impairment and am not able to view my e-payslip/update my details in MyView. What support is available for me?

On the MyView login page there is an ‘Enable Accessibility Enhancements’ button. If you select this button it will turn the screen view into high contrast definition which may help make the text more accessible to read.

If you are still unable to view your payslip, please contact Payroll@nottingham.ac.uk who will be able to help.

If you are still unable to update your details, please contact HR@nottingham.ac.uk who will be able to help.

 

 

Long-term Absence

I am currently on maternity leave/long-term sick leave – how can I access my e-payslip?

If you have access to a PC/laptop/tablet/smartphone you can still access MyView through the internet whilst you are absent from work. To do this you should visit the MyView home page which can be accessed through any browser and log-in using your normal username and password. If you have not used your password recently it may have expired; you can reset this by contacting the IT Service Desk on 0115 95 16677.

Alternatively, you can request a copy of your payslip be sent to you at home during your absence by contacting Payroll@nottingham.ac.uk.

 

 

Equality Data

What happens to the equality information I enter on MyView?

It is sensible to feel cautious about disclosing personal information, but we will always protect the information you share, actively using it in line with the Data Protection Act and General Data Protection Regulation (from May 2018) to improve University policy and practices.

If you have declared a ‘new’ disability, a member of the HR team will contact you to discuss the options for support which are available to you. Please also be aware that if at any time you require support at work related to a declared disability or another protected characteristic, you can contact your line manager or Employee Relations.

 

 

MyView Known Issues

Need help?

If, after reading the User Guide, you are experiencing issues logging into MyView, please contact the IT Service Desk, tel: 0115 95 16677 or via the IT Self Service Portal at https://selfservice.nottingham.ac.uk/sw/selfservice/.

If, after reading the User Guide and once you are logged into MyView, you experience any other issues, please contact Human Resources at: HR@nottingham.ac.uk or, if you work for a company for which we act as a Payroll Bureau, please contact Payroll Services at: payroll@nottingham.ac.uk.

Login to MyView

MyView User Guide

 

 

Human Resources

King's Meadow Campus
Lenton Lane
Nottingham, NG7 2NR

telephone list: please see our contacts page
fax: +44 (0) 115 95 15205