Our teams

The team are responsible for formal examinations, including the creation of the exam timetable and the delivery of examinations, including their invigilation. Also supporting student coursework submissions and the delivery of other forms of assessment which takes place outside of the formal examination periods. Providing support for students with disabilities, and other issues which affect their performance in assessments, via the extenuating circumstances processes and through the provision of alternative examination arrangements.

The team are responsible for the coordination of the processes by which marks are captured and recorded in our student record system; progression & award; and ensuring that examination boards have the reporting and support they require to discharge their responsibilities in accordance with university regulations. They are also responsible for the publication of results and the production of degree certificates and transcripts.

The Business Operations team are responsible for a number of areas that support the running of Registry and Academic Affairs. These include:

• Purchasing and financial monitoring
• IT Equipment management
• Oversight of office spaces including equipment and desk bookings
• Health and Safety
• Governance
• Strategy
• Executive Support
• Maintaining centralised systems such as annual leave
• Monitoring staffing levels across RAA
• Recruiting to vacancies

The Customer Service area of the department is focused on offering a great student experience.  We want to offer students a responsive service that is constantly evolving to their needs.  Key areas of our work include:

Frontline and online services – these areas are the face of our department, providing direct advice and information to students through our website and digital enquiry channels as well in-person at our five Student Service Centres across our campuses.  This area is the first point of contact for many students and dedicated to providing accurate information to help students navigate their academic journey with us.

Customer Experience and Events – this team is focused on enhancing the overall student experience.  They work to develop our services and feedback mechanisms to ensure we hear the student and academic voice so that our services meet the needs of students.  The team also lead on graduation; our University-wide event to celebrate the achievements of our students.

Our Investigations and Resolution area is responsible for managing and investigating academic appeals, complaints and conduct allegations.  They ensure we thoroughly look at cases and fairly apply University policies and regulations.  They also help the University learn so that we continually improve our service.

At the heart of the Customer Service area is our focus on the student and ensuring we offer a great service that listens to what students are telling us.

We have five Faculty Liaison teams across the department, one for each of the Faculties.  These teams act as named contacts and partners for Schools, ensuring that Schools are aware of significant and upcoming Registry and Affairs’ processes and events and equally that Registry and Academic Affairs are made aware of School nuances, concerns and critical events.  

They react to the needs of Schools and their students, in support of Registry and Academic Affairs processes and responsibilities, with a flexible approach to resourcing, resolving issues and responding to problems and pinch points in the Schedule of RAA Processes.

From August 2021, a new team has been formed within Registry and Academic Affairs that brings together a range of colleagues who manage activities relating to international students, mobility and placements.

The Visas and Immigration team lead on support for students who require immigration support in order to engage with their studies in the UK whether as applicants or current students as well as their families and recent graduates. The team provides free, professional support relating to student visa applications as well as advice on other visa and immigration issues. 

The Global Opportunities team cover a range of activities including the management of placements and mobility processes and student record development and the university’s management of, Turing funding and Federal Aid funding.

The Global Opportunities team also manages and delivers study abroad opportunities for both outbound students and provides support. This involves leading on the promotion and marketing of the university’s study abroad activities, university level and school based exchanges, language assistantship schemes and international work placements for school focussed programmes. They are also developing innovative short term mobility opportunities overseas for UoN students and supporting schools with the creation of new virtual mobility options and placement opportunities in the UK.

The team also provides limited support for selected faculty led UK placement programmes and opportunities.

Programme Administration:

The Programme Administration team is the largest in the department and supports the administration of the student journey incorporating registration, module enrolment and engagement, with responsibility for update and maintenance of the student record throughout their time with us.

Curriculum:

Curriculum activity includes both updating and maintaining curriculum in the system as part of the annual updating cycle, as well as overseeing policy and process for new programme development and programme changes.​​​​​​

Timetabling:

The timetabling team provide a high quality teaching time for students, liaising with schools across the academic year to ascertain teaching requirements and constraints. The team also support room bookings across the university estate.

The PGR team deliver high-quality services to a diverse community of students and staff across areas relating to the PGR journey.  The team support the administration of the student journey from registration to graduation and work with the Researcher Academy, Faculties and Professional Services to enhance the postgraduate research student experience and contribute to the research community. 

Key activities include maintaining the student record, incorporating engagement, recording supervision, progression and examination activity. 

Created in August 2021, the Quality and Student Management System team support a number of University processes and provide services to colleagues throughout the University.   We support External Examiner appointment and training;  manage exceptional approval outside regulations cases; liaise with colleagues at UNM and UNNC; develop university policy and procedures and provide guidance on policies, regulations and procedures. 

We are responsible for quality management and assurance across Registry and Academic Affairs.   We also provide support for the development of Campus Solutions and its use in relation to student management.  We have specialists in Programme Enrolment & Activity Management (PEAM) and Student Records.

Within this area sits the following teams; Communication and Development, Data Integrity, External Reporting and Systems, Fees and Charges and Funding and Financial Support. We provide support and services directly to students and also our colleagues within Registry and Academic Affairs.

We also provide essential and time critical data to external bodies. We have specialists in data management and analysis, systems experts, finance specialists and communications and people development specialists working in our teams.