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To get support updating the University of Nottingham website (nottingham.ac.uk), there are three options:

 

Important notice: Third-party university websites disabled

Following a notice from the Information Commissioner's Office, all university websites previously set up via third parties and routed through nottingham.ac.uk have been disabled.

Find out more
 

 

First, check if it's the web team that can help you

If your support is about one of the following, you may need to contact someone else.

Support with my eStaff profile

 

A website not built by the web team

 

University blogs

 

I need support with copywriting, design, photography, social media or video

 

I need training to use the Contensis content management system

 

Adobe Experience Manager (AEM)

 

 

 

Web team support request

Use the request form and choose web from the 'Is this project for the creative and content teams or web?' question, and then web support from the 'What kind of web request?' question for:

  • updates to existing Contensis pages - if the unit web coordinator can't help you
  • updates to prospectus pages - confirm these first with your Faculty Head of Marketing and Communications - they will usually raise the ticket for you
  • Contensis user permissions
  • short URLs (nott.ac/) and QR codes
  • Google Analytics - simple issues such as access, a brief explanation of how things work, analysis of just one or two pages
  • UX advice and support
  • redirects from one nottingham.ac.uk page to another
  • key matches for the site search
  • getting a report about broken links, content problems and accessibility issues for your area of the website
  • requests to upload an image for use on your staff profile, but only if your admin support or unit web coordinator is unable to do so

If you are contacting us about web content that you are currently editing, please check-in all pages so that we can edit them if required.

Web team project request

The Marketing and Digital team is focusing its efforts on the new digital experience platform – Adobe Experience Manager. This means we are only able to fulfil project requests on the legacy system (Contensis) that are deemed business critical. We appreciate your patience and understanding during this period. If you have an urgent request or need to escalate anything, please contact Rachael Grimshaw. Thank you for your ongoing support as we work towards delivering this important new platform and enhancing our digital experience.

For business critical requests only: Use the request form and choose web from the 'Is this project for the creative and content teams or web?' question, and then web project from the 'What kind of web request?' question for:

  • creating a new website or set of pages within the nottingham.ac.uk website - view our guidance on requesting a new website first
  • large volumes of pages needing work
  • transferring an externally built website into the nottingham.ac.uk domain
  • developing new functionality for the Contensis content management system - for example, a specific type of search, new layout components etc
 

Complete the request form