Sharon Romeo
Assistant Professor,
Contact
Biography
Ms Sharon Romeo has more than 5 years of industrial experience in various industries including customer service, civil service and also in training and development. She is a member of the Malaysian Institute of Management. She is currently teaching the Foundation in Science program at the University of Nottingham Malaysia Campus. Ms Sharon obtained her Master of Managerial Psychology and Bachelor of Psychology (Hons) from HELP University, Malaysia. She is currently pursuing her PhD in Applied Psychology in University of Nottingham.
Expertise Summary
Ms Sharon is extremely passionate about customer service especially in Malaysia and her PhD is also in the area of customer service and contributors to good service quality.
She has also spearheaded the Peer Assisted Learning (PAL) program in the Foundation in Science school. The PAL aims at helping students to get through their Foundation modules during the reassessment periods.
Teaching Summary
Currently Ms Sharon is teaching the Psychology modules in the Foundation in Science program.
Research Summary
1..Emotional Labour and Extraversion: Predictors of Service Quality
2. Peer Assisted Learning Program (PAL): A student-centric engagement tool for Foundation students
Recent Publications
DR PATRICIA M. ANG, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA, DR MANIAM KALIANNAN, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA and SHARON ROMEO, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA, 2015. The Journal of Developing Areas In: Asia Pacific Conference on Business and Social Sciences 2015, Kuala Lumpur. 704
Past Research
1. Curriculum to Enhance Graduates' Entrepreneurial, Psychology, and Management Skills Towards Future Employment and Leadership. Proceedings of the Asia Pacific Conference on Business and Social Sciences 2015, Kuala Lumpur (in partnership with The Journal of Developing Areas), pg 704. ISBN 978-0-9925622-2-9
2. Romeo, S., Krishna, S.S., Ilangovan, S. & Arvar, T.A. (2021). Peer Assisted Learning Program (Pal): A Student-Centric Engagement Tool For Foundation Students. Psychology and Education, 58 (5), 2171-2181. http://psychologyandeducation.net/pae/index.php/pae/issue/view/16
Future Research
1. Social-Emotional Intelligence Technology integrated within Teaching and The School Environment in Achieving Psychosocial Readiness for Industry Revolution 4.0
DR PATRICIA M. ANG, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA, DR MANIAM KALIANNAN, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA and SHARON ROMEO, THE UNIVERSITY OF NOTTINGHAM MALAYSIA CAMPUS, MALAYSIA, 2015. The Journal of Developing Areas In: Asia Pacific Conference on Business and Social Sciences 2015, Kuala Lumpur. 704