Your questions

We've put together a list of our most frequently asked questions. If your query isn't answered below, please get in touch with us and a member of our team will be happy to help!

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Female student in David Ross Sports Village swimming pool

Your questions

What membership options do you offer?
Do I have to pay a joining fee?
How do I join?
Can I try out the facilities before I join?
What times are peak and off-peak?
What is the Active Living package?
Do I need a membership if I am part of a sports club?
Do I need a membership if I am part of a student intramural sport league?
Can I add friends and family to my membership?
I'm only here for one semester - what are my options?
I'm here over the summer - what do I do when my current student membership runs out?
I'm a student at the University of Nottingham International College (Kaplan) - can I buy a membership?
I work at the University, but I'm not on the University's central payroll - can I purchase a staff membership?
Who is eligible for alumni and associate membership?
Who is eligible for an NHS/Blue Light membership?
Do you offer weekly passes?
Do you have to be a member to use the facilities?
I'm unable to join online - what should I do?
I'm trying to join online, but I'm receiving a 'Single Sign-On Validation Error' error message - what should i do?
Are there options to pay for membership by direct debit?
Can I pay by cash?
I only have an international bank account - how can I make payment?
When is my membership valid to?
How can I renew my membership?
Can I bring a guest with me?
What is the BUCS UNIversal gym scheme?
Can I freeze my membership?
Can I cancel my membership?
I still have a question about my membership, how can I contact the membership team?
How do I register for an online account?
How do I make, amend or cancel a booking?
I've forgotten my password - what do I do?
I'm still experiencing difficulties with my online account - who can I contact?
Are dogs allowed in sports facilities?
Are there lockers provided in your sports centres?
Are there water fountains within the sports facilities?
What do I do if I've left something in a sports facility?
Can I hire sports equipment?
What times are peak and off-peak?
When are the University's term time and holiday dates?
What kind of footwear is allowed when using our sports facilities?
Are your facilities accessible?
I have accessibility requirements - can I access the swimming area via the pool entrance?
Are Changing Places facilities available?
Can I bring my guide / support dog with me?
Do I need to have an induction before I use the fitness suite?
Do I need to book to use the fitness suite?
What times are peak and off-peak?
How can I book my free fitness programme?
Do you offer personal training?
Is there free WiFi in the gym?
When is the fitness suite quieter?
Do I need to book to attend a class?
Do I need to bring my own equipment with me?
Where can I view the class timetable?
I need to cancel a class - what should I do?
I have a UoN sports and fitness membership - can I use the swimming pool?
Do I need to book to use the swimming pool?
Do you have a swimming pool timetable?
What type of swimming sessions are available?
Do you offer swimming lessons?
I have accessibility requirements - can I access the swimming area via the pool entrance?
What are the dimensions of the pool?
What is the ratio of adults to children needed for children to use the pool?
Do I need to register before my first climb?
What do I need to wear when using the climbing wall?
I've climbed before, can I class myself as an experienced climber?
I’m an experienced climber, can I bring novices with me to the wall?
I'm a parent/guardian, can I bring my child to a climbing session?
Do you host birthday parties?
Do you host corporate team building events?
How often do you undertake route setting?
Do I have to have a sports and fitness membership to be able to book a treatment at the clinic?
Are you registered health professionals?
Do I need to get a doctor's referral to have treatment?
Can I claim from my health insurance for my treatment?
Is there parking available at the David Ross Sports Village for visitors to the Sports Injury Clinic?