Services for Students

My username and password don't work but I have checked and they are correct. What should I do?

Question:

My username and password don't work but I have checked and they are correct. What should I do?

Answer:

Case sensitive username:

• Your username is case sensitive. Please check it is all in lowercase when you enter it.

Clear your cache:

• You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

• Open Chrome.
• Press CTRL + SHIFT + DEL.
• In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are select.
• Select the 'Clear data' button.

To clear your cache on Internet Explorer:

• Open Internet Explorer.
• Select 'Settings' (settings cog) in the top-right corner of the browser.
• Select 'Internet Options'.
• On the 'General' tab, select the 'Delete' button under 'Browsing History'.
• Ensure 'Temporary internet files and 'Cookies and website data' are selected.
• Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please follow these steps:

• If you are an applicant, reset your password or contact the admissions enquiries team on +44 (0)115 9514749.
• If you are a student, please contact the IT Service Desk.