A complaint is a way for a student to raise an expression of dissatisfaction about the university’s action (or lack of action) or about a service provided by or on behalf of the university. If you’re a student looking to submit a complaint, you’ll need to familiarise yourself with both the student complaints policy and student complaints procedure. Different procedures apply at the University of Nottingham Ningbo China and the University of Nottingham Malaysia.
The student complaints policy sets out the structure of the complaints process, explains who can submit a complaint and what issues can be considered.
The student complaints procedure explains how to make a complaint, the timescales that apply to making a complaint, and the responsibilities of students making complaints and staff responding to them.