FAQs
Having trouble with the MyNottingham app? Check the FAQs below to see if your query is answered here. If you can't find the answer to your question, or want to provide feedback, you can:
- Send feedback via the app using the 'Send Feedback' feature (on Apple devices, it's under 'Settings'; on Android you'll find it by tapping the three dots in the top right)
- Report a fault using the IT Service Desk.
I can't log into the app with my username
Before trying to log in with a username and password, please ensure that you have activated your IT account.
Once you have done this, make sure you are entering your university username and password correctly. Your username will be a short combination of letters and possibly numbers (eg svtxx3) and is not your applicant ID, student ID or email address.
My timetable on the app is empty
Timetables are released at the beginning of each academic year - usually on the Wednesday during Welcome Week. If you don't see your timetable on the 'Teaching and exam timetables' tile, it's because it hasn't been released yet. Check the Timetabling webpage for release times.
If you're still having trouble accessing your timetable once it's been released, submit a query via the Student Enquiries Centre.
I receive an error message when logging into Moodle on the app
Please first ensure that you have activated your IT account and logged in with your university username and password. Your username will be a short combination of letters and possibly numbers (eg svtxx3) and is not your applicant ID, student ID or email address.
If you are still receiving an error message, please refer to Moodle Help and Support.
I cannot access my email through the Outlook tile
Please make sure you are entering your university email address rather than your username.
If you're still unable to access your email, please report the issue to the IT Service Desk.
I'm getting the error message 'Oops! It looks like something went wrong' when trying to use the Meal Card tile
This may be due to poor network connection. Please try again later. If you continue to receive this message, please try signing out and back again into the app. If the problem persists, contact cateringfinance@nottingham.ac.uk or call 0115 7484997.
For further MealPass FAQs, visit the MealPass webpage.
MyNottingham app will only allow you to view your balance and pay via the QR code. To enjoy the benefits and vouchers log on to your MealPass app.
Can I rearrange the homescreen?
You can rearrange and personalise your homescreen using Grid Mode.
- For iOS devices, tap the 'Arrange' option in the navigation bar
- For Android devices, tap the three dots in the top right corner, then tap 'Arrange'
In Grid Mode, you can drag and move tiles, and delete unwanted ones by tapping the 'Remove' icon in the top right corner of each tile. To return your homescreen to the default, tap 'Reset'.