Your Welcome Point is your designated team to speak to during your stay in halls. You can contact the team on 0115 748 7600. The Welcome Point team will deal with all enquiries during your time in halls, and should be treated as your first point of contact if you have questions about your room, hall maintenance, catering or room changes.
Moving away from home to start the next independent chapter of your life is an incredible journey of self-discovery. You'll meet lifelong friends, have unforgettable experiences, and learn the skills and tools you need to be successful in your chosen career.
This period of your life will be exciting, but it can also be a big adjustment if this is your first time living away from the comforts of home.
Getting familiar with your university halls, from where to collect parcels to how to do laundry, will help make the transition a little smoother. We’ve pulled together some key information to guide you through the process.
Please see our website for the address and contact details of your Hall/Site here. There is one contact number for all welcome points, you are then given the options for the one you want, and it also has a link to ResX and Security. The Phone number is 0115 74 87600. To contact them via email please see Welcome Point Email Addresses and look for your Hall.
We bet laundry is the last thing on your mind when you think of moving off to university halls but unfortunately, it has to be done.
The good news is – it's super simple. All you have to do is:
- Download the Circuit Laundry App
- Top up your card
- Scan the QR code on the machine you want to use (washers and dryers available)
- Pop in your washing
The laundry rooms in our halls are cleaned daily, and if you want to check if the machines are free before popping in, you can do this on the app.
For University Park, parcels can be collected from the Student Post room located at Derby Hall, it is open Mon - Fri 11am to 6pm. The Student Post room also operate the Quadient Parcel Lockers located next to the Post room. These will be used particularly for out of hours collections and students will be notified by email on receipt of post. For Dagfa House and Varsity you can collect from Dagfa and for Jubilee Campus you can collect at your Welcome Point. When ordering non-Amazon parcels, ensure that you use your hall of residence address with your full name.
For all Amazon parcels please use the Amazon lockers that are located throughout our campuses. When ordering, remember to choose one of the amazon locker locations. Here's a how to guide for using Amazon Lockers.
- Nightingale Hall (locker search name - ting)
- Derby Hall (locker search name - emmitt)
- Cripps Hall (locker search name – kidding)
- Newark Hall (locker search name – karam)
- Medical School (locker search name – Gideon)
If you encounter any maintenance issues in your room, even if it is just a dripping tap or door slamming shut, you need to report this to your Welcome Point. You can pop in and see them, or they can be contacted by phone and email.When one of our team or a contractor attend, we will ask you to leave your room until the maintenance has been completed.
TVs are available in common rooms across our halls. However, if you wish to bring a TV for your room, you will need to pay for a TV licence – this will also apply if you are watching any live TV on other devices, including laptops and tablets. You can find out more about TV licences here.
If you are bringing your bike with you, you will find numerous bike storage facilities around campus and at your hall – just remember to bring your own lock. To gain access, you need to speak with your Welcome Point. Please note that bikes are left at your own risk and are not covered by your contents insurance.
If you are planning on inviting a visitor to stay overnight, you will need to sign them in via an online form for fire and safety purposes. An overnight visitor is permitted to stay for up to three nights across a 7 day period. If your visitor is not registered as an overnight guest, they will need to vacate the premises by 11pm. You will be responsible for your visitor’s behaviour for the duration of their stay, so please ensure that they are following resident rules. If you are planning to be away from your room overnight, you should sign out too.
As well as making new friends and adjusting to your studies, food is a big part of life here in halls! Here’s everything you need to know…
Eating in halls: when living in halls, your breakfast and dinner is provided for you every weekday, then dinner at the weekend with the opportunity to purchase brunch. Lunch is a little more flexible – it is not served in the dining hall and you can instead visit the various cafes and shops around campus. You will be given a Daily Bites card that you can use to purchase food on campus – find out more here.
To see a sample of the food that is available in halls, you can view our menus page here. If you have any dietary requirements, please contact your catering team; you may have already done this prior to arrival.
There are various bars and cafes available on campus. These are the ideal location for a quick bite to eat in the day, or a sociable drink in the evening. You can find out more about our bars and cafes here.
If you have any problems with you daily bites allowance, please contact bh-lenton-hurst-finance-team@exmail.nottingham.ac.uk or call on 0115 7484997
If you are a resident in one of our halls on campus, you are not able to bring your car with you, unless a medical exemption applies. More information can be found here.
Please make sure you keep your key safe and on your person at all times. If you lose your key at any point, please report this to your designated Welcome Point as soon as possible. You can purchase a new key from our online shop here. If you are on a 31 week licence you will need to return your key to the Welcome Point at the end of each term, you will also need to return your keys at the end of your booking, failing to do so will incur a £20 charge.
All students are asked to empty their own bins by taking the contents to the external refuse and recycling connected to your hall. You should familiarise yourself with the location of these upon arrival. Along with the general waste bins there are also recycling bins provided, which should be used where possible. You are asked not to leave bags of rubbish in the corridors and pantries as this is a fire risk to you and to others.
We are here to help if you need assistance with the safe evacuation of your hall of residence.
In the first instance you should contact Disability Support Services. You should also have identified this to us on your accommodation application form.
If you incur an injury while here and require temporary support, for instance if you cannot manage the stairs if you have broken your leg then let your Hall Management team know.
Look out for your cleaning schedule from your Welcome Point team within the first few days of arrival. You need to keep your room reasonably tidy and remember to take out your personal rubbish to the designated refuse and recycling area. Remember to clean up spillages and wash up and put crockery and cutlery away. A vacuum is available to borrow from a designated area at your hall.
Living in a self-catered hall or a third-party? You can get information on your cleaning by contacting your site directly.
You are required to complete an online inventory within three days of arriving, we will assume everything is in order and that all the contents are there if we do not receive it within this timeframe. A link will be sent from your Welcome Point Team and can also be located here.
Wi-Fi is available in all of our halls, at no extra cost. The halls on University Park campus and Jubilee campus have Wi-Fi throughout, to find out how to connect to this service click here . At Dagfa and Varsity the Wi-Fi is provided by Glide, to find out how to connect to this service click here.
Visit the IT Induction hub to get started with IT at the university.
If you need help and advice, then contact the Digital and Technology Services team here.
If you’re living in University-owned halls on University Park and Jubilee campus (plus Dagfa House and Varsity) then your Active Living package is included in your accommodation. It offers all the same benefits as our UoN sport and fitness membership, plus an exclusive schedule of sessions and events for you and your hall friends. You can find out more about the package here.
If you are living in other accommodation, then our great value sport and fitness membership for students is a fantastic option. It covers all three of our campus locations, including access to our fitness suites, pool, climbing wall and over 150 weekly classes. You can find out more here.
