When you start

There's lots of information to take in when you arrive, but please take time to read our online materials and videos to speed up your IT induction and ensure you have access to all the services you need. If you're stuck, we can help both in person and virtually.

Welcome

We fully appreciate that getting connected and accessing the right software for your studies will be critical in your first weeks with us. After completing the steps on 'Before you start', please follow the following steps once you have arrived at university to ensure your first and subsequent weeks run smoothly.

We offer a wealth of online information, guides and videos and a range of help and support, including Student IT Tutors and a Virtual Smarter Bar, to help you, as well as virtual drop-in sessions.

Connect to Wi-Fi

Stay connected wherever you are across our UK campuses.

'eduroam' is the main wireless network and you will need to connect when you arrive as part of registration.

Get connected

Attend your IT Induction

During your welcome weeks, we are hosting an IT Induction for each Faculty. Check your timetable and attend your induction to discover more about all the IT services available.

Faculty IT Inductions

Get Microsoft Office and Teams

You can install the latest Office apps on up to any five devices for free.

Download Microsoft Teams as you'll be using this throughout your studies.

Microsoft 365

Save your work to OneDrive

OneDrive provides you with 5TB of storage in the cloud where you can securely store, share, and sync your files.

Start your work from portal.office.com and always save to OneDrive.

OneDrive guide

Cyber safety

Stay safe online, avoid phishing attempts and make sure you set strong passwords.

Secure your devices, data and protect your information and online privacy from attacks.

IT security

Get specialist software

You can access specialist software 24/7 on a fully configured Microsoft Windows virtual university computer.

Set up Virtual Desktop

We provide a wide range of software that you can install on your personal device.

Find software

Watch lectures with Engage (Echo360)

Replay lectures anytime – 24/7 access to content. Record your notes for future review.

Access via Moodle or Echo360 website and app. Learn more about first access to Engage.

Introduction to Engage

Need help?

There are a number of ways you can get both 1-2-1 and remote support to help you get up and running in your first few weeks.

Find a Student IT Tutor when you arrive into university halls or contact our dedicated Smart Bar and IT Service Desk experts to help you resolve IT queries.

Help and support

This page was last updated on 22 February 2024 at 10:26 (GMT)