Self Service Portal

Submit a request or get support online using the Self Service Portal.

Welcome to our Self Service Portal

Our portal allows you to request support with setting up, using and troubleshooting our range of IT services, all from one convenient place

Access the portal from anywhere at anytime, without needing to be on campus or connected to the VPN

Login to Self Service Portal

Submit a service or support request and check the status of your enquiries.

Report a fault

Inform us of a fault with University IT systems, software or devices.

Don't have access?

If you are unable to log in or do not have an IT account with the University, you can use an anonymous form to access the portal and submit a request:

Anonymous login instructions

Using the 'Log a ticket' button below, you will be automatically logged into the anonymous account
Complete the form, providing as much detail as possible
Click 'Review & Submit'
Check all details are correct, if not, click 'Edit'
Once complete and checked, click 'Submit'
As this is an anonymous form, you cannot view "My Items" or "Created Request". Please Logout or close the browser window.

Log a ticket

Please note, you will not receive an email confirmation of your request or be able to log back into the portal to check the status.

Should we need any more information from you, we will contact you via the email address or phone number you provided on the form.

Guidance on using the portal

View our video guides for information on logging in, navigating around the portal and its features, submitting a request and logging IT system faults.

Self Service Portal Guides

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