Please follow these steps if you cannot access eduroam

Forget the eduroam network or any networks containing ‘eduroam’ such as ‘eduroam via partner’ by:

1. Navigating to your device’s Wi-Fi settings
2. Locate and select the eduroam network
3. Choose the option to “Forget” or “Remove” the eduroam network from your known networks list

Reconnect to the eduroam network by: 

1. Searching for available Wi-Fi networks
2. Select “eduroam” from the list of available networks
3. Enter your email address and password when prompted

If the above steps fail to connect to eduroam, please proceed with the following:

1. Run the automated Configuration Assistance Tool
2. Restart your device
3. Select “eduroam” from the Wi-Fi list and enter your email address and password when prompted

*Please note, you may see eduroam® in your wireless list or during the setup, this is normal and denotes eduroam as a registered trademark.

If you continue to experience problems with connecting to eduroam, please visit a Smart Bar, phone the IT Service Desk on 0115 95 16677 or raise a request using the Self Service Portal.