6. Super-diversity within the caregiving process

Some characteristics inherent to people are visible (e.g. gender), others are not (e.g. cultural beliefs). This is comparable to an iceberg: its top is visible, but the largest part is hidden under the water.

A way to consider super-diversity in the care setting is by acquiring cultural competences. Knowledge, competences and attitude are three aspects of acting competently in a care relationship.

• Knowledge: about others and their culture
• Skills: to put this knowledge into practice
• Attitude: being able to listen and ask the right questions, to negotiate, to deal with differences and to question oneself and empathy