Cultural competence in culturally mixed teams

7. Svenja's response to Zara

Svenja needs to identify, what Zara really meant, so this can become functioning communication and clarify the issue which Zara has addressed. Again, looking at the 4 sides of a message and recalling this brief encounter between Zara and Svenja, which aspect should Svenja stress in her answer to Zara? And why?
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