6. Anna speaks to an NGO worker

“This is usually the right way. Antibiotics are not typically necessary if you have a cold. I suggest following the doctor’s advice, and if you still feel unwell, you can visit the doctor again.”

The NGO worker also told Anna that she has a right to take an active role in managing her healthcare and to even refuse care, but it is up to the doctor to provide the treatment options based on their expertise.