During the start of each academic year, we provide additional support to help you get set up and connected to a wide range of IT services.
Go through the steps on the Before you start and When you start pages
Get help from student IT assistants online and on campus
Attend your Faculty IT Induction session and learn all about the IT services available
Call our IT Service Desk 24/7 on 0115 95 16677
Access support throughout the year at our Smart Bars
IT Smart Bar assistants
Our IT assistants are available when you arrive on campus to provide on-the-spot support and help you get set up.
In September and October, you will find our IT assistants at the following locations:
Week commencing 16 September
* Please note: during the arrivals period, our IT Smart Bar assistants offer roaming support to students in UoN Halls of Residence. Contact the Virtual Smart Bar to chat with one of our assistants.
Week commencing 23 September
Pop-up Smart Bars outsideStudent Service Centres:
Week commencing 30 September
Student Service Centres:
Week commencing 7 October
Week commencing 14 October
Week commencing 21 October
Faculty IT Induction
During your welcome weeks, we are hosting IT Inductions for each Faculty. Check your timetable and attend the induction to get started and discover more about the services available.
Links on the schedule below have been updated with the recordings of each session and the presentation slides are available.
Links in the table below have been updated with a recording of each session presented (sign in required).
A separate session for PGR students was held on Thursday 3 October, 1.15pm - please click the link below to watch the recording.
If you have any follow on questions after your IT Induction, you can post questions on the virtual Smart Bar.
IT freshers survey
Are you a first year student? We would welcome your feedback on your experience so far.
From Monday 7 October, our survey will open. Complete the survey for your chance to win an IT goodie bag (includes Amazon voucher, power bank, wireless mouse and earphones plus much more).
Start the IT survey
Contact our IT Service Desk
Our dedicated IT Service Desk is available 24/7, and we have experts on hand to help with all your IT needs.
We offer specialist support with IT accounts, passwords, Multi-Factor Authentication and all other IT services
Call on 0115 95 16677 to log a support call
From Monday - Friday, between 8am - 5:15pm, our in house team will be on hand to take your calls. Outside of these hours, you will be put through to an out-of-hours team, who will endeavour to resolve your issue.
IT Service Desk
Smart Bars
The Smart Bar is a term-time service offering peer-to-peer IT support and advice on a wide range of queries, including your IT account, laptop and mobile devices, email, Microsoft 365, Teams and software options.
Ask for help at our virtual Smart Bar via Teams, Monday to Friday 10am - 4pm.
Get in-person help on campus at our physical Smart Bars.
Smart Bars are currently closed and will re-open the week commencing 21 October until end of term.
University Park Nottingham, NG7 2RD
telephone: +44 (0) 115 951 5151 fax: +44 (0) 115 951 3666 email: Contact us