Disabling Barriers/Inhibitors and Empowering Cultural Communication

11. Resources

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Glossary

Term	Definition
Cultural blindness	Cultural blindness is the tendency to ignore all differences among cultures, to act as if these differences do not exist and as a result to treat all people the same, when in truth each person is an individual with unique needs.
Cultural brokerage	The process of acting as someone's representative, especially in negotiations, ulture brokerage in the nursing interventions classification, a nursing intervention defined as the deliberate use of culturally competent strategies to bridge or mediate between the patient's culture and the biomedical health care system.
Cultural competency	Cultural competence is the ability to understand, communicate with and effectively interact with people across cultures. Cultural competence encompasses being aware of one's own world view. developing positive attitudes towards cultural differences. gaining knowledge of different cultural practices and world views.
Cultural conflict	Cultural conflict is a perceived treat that may arise from a misunderstanding or expectation between clients and nurses when either group is not aware of cultural difference.
Cultural Diversity	Cultural Diversity refers to the differences between peoples based on a shared ideology and valued set of beliefs, norms, customs, and meanings evidenced in a way of life (American Nurses Association, 1991, in Douglas et al., 2014). Some examples include ethnicity, gender, or socioeconomic status in a situation, institution, or group (Douglas et al., 2014).
Cultural Shock and ethnocentrism	Cultural shock is the feeling of helplessness, discomfort and disorientation experienced by an individual attempting to understand or effectively adapt to another cultural group that differs from their own practice, values and beliefs.Ethnocentrism is the belief that our own culture or ethnic group is at the centre of the world, is normal or even superior and that others are strange or interior. Ethnocentric nurses are unfamiliar and uncomfortable with anything that is different from their culture
Inhibitor	Slowing down or preventing a process, reaction, or function.
Intercultural communication	Intercultural communication (or cross-cultural communication) is a discipline that studies communication across different cultures and social groups, or how culture affects communication.
Prejudice	refers to having a deeply held reaction often negative about another group or person regarding their skin colour, ethnic group, religion or social standing with no regard for the worth of the person as an individual.
Stereotyping	Stereotyping is attributing certain beliefs and behaviours about a group or an individual without giving adequate attention to individual difference. E.g. All Asians people are hard working and all people of colour are from Africa.

Title	Description
Admission to hospital	This resource encourages reflection and awareness of cultural differences during a patient’s admission to a hospital ward. It provides an understanding of the importance of individualised nursing care and helps the learner to embrace differences that meet patients needs based on their own values and beliefs.
Cultural competence in culturally mixed teams	This resource helps to promote the development of cultural awareness and cultural sensitivity in the context of working in a culturally mixed team.
Family Caregiving in a Super-Diverse Context	Integrating cultural competences does not necessarily mean having knowledge of specific cultures. It is impossible to know everything. A respectful attitude usually transcends the cultural aspect and allows people to enter into dialogue on the basis of equality and mutual trust. This resource allows the learner to define family care, super-diversity and transcultural competences, whilst discovering how unconscious biases concerning family care and how super-diversity can impact on the care we provide. It focuses on how to support family carers and involve them in super-diverse care settings.
Cultural compassion in health care - Who do you see when you look at me?	Responding to individualised nursing care interculturally and transculturally. This resource helps nurses to look and think beyond their initial assumptions of the patient/client in front of them. It encourages nurses to challenge cultural norms in order to adopt individualised meaningful patient experience and outcomes.

References

Abdulrhman S., Albougami, K. G. P., & Jazi S. A. (2016) Comparison of Four Cultural Competence Models in Transcultural Nursing: A Discussion Paper. International Archives of Nursing and Health Care. 2(4), 2-5.

Andrews, M. M., & Boyle, J. S. (2012) Transcultural concepts in nursing care (6th Edition). Philadelphia: Wolters Kluwer Health/Lippincott Williams & Wilkins.

Bach, S. & Grant, A. (2011) Communication and Interpersonal Skills in Nursing (2nd Edition). London: Sage Publications.

Butcher, N., Kanwar, A. & Uvalic-Trumbic, S. (2015) A Basic Guide to Open Educational Resources (OER). Paris: United Nations Educational Scientific and Cultural Organisation.

Culley,L. & Dyson, S. (2001) Ethnicity and Nursing Practice. Macmillan Education UK USA: Elsevier.

Dewit, S.C. & Stromberg, H.D.C. (2017) Medical-Surgical Nursing, Concepts and Practice (3rd Edition). USA: Elsevie.

Garneau, A. & Pepin, J. (2015a) A constructivist theoretical proposition of cultural competence development in nursing. Nurse Education Today. 35, 1062–1068.

Kennedy, S. & Foust, J. (2013) Communication for nurses talking with patients (3rd Edition). UK: Jones & Bartlett Publishers.

Long, T. (2012) Overview of teaching strategies for cultural competence in nursing students. Journal Cultural Diversity. 19, 102-108.

Lonneman, (2015) Teaching Strategies to Increase Cultural Awareness in Nursing Students. Nurse Educator. 40(6), 285-288.

Narayanasamy A. & White, E. (2005) A review of transcultural nursing. Nurse Education Today. 25, 102-111.

Nurse and Midwifery Board of Ireland (2016) Registration Programmes Standards and Requirements. 4th Edition Dublin: Nursing and Midwifery Board of Ireland.

O' Toole, G. (2008) Communication: Core Interpersonal Skills for Health Care Professionals. Australia: Elsevier.

Papadopoulos, I., Tilki, M. & Taylor, G. (1998) Transcultural Care: A guide for Health Care Professionals. Quay Books: Wilts.

Papadopoulos et al. (2016) Developing tools to promote culturally competent compassion, courage and intercultural communication in healthcare. Journal of Compassionate Health Care. 3(2), 2-10.

Sekerci, Y. G. & Bicer, E.K. (2019) Cultural Sensitivity in Immigrant Patients’ Healthcare: How is it Perceived by Interning Medical and Nursing Students?. International Journal of Caring Sciences. 12(1), 49- 56.

Stanton, S. (2009) Mastering Communication (5th edition). Houndmills: Palgrave Macmillan.

Yakar, H.K. & Alpar, S.E. (2018) Intercultural Communication Competence of Nurses Providing Care for Patients from Different Cultures. International Journal of Caring Sciences. 11(3), 17-33.

Zanjani, M.E., Ziaian, T. & Ullrich, S. (2018) Challenges and experiences of overseas qualified nurses adjusting to new roles and health care system: a narrative review of the literature. Singapore Nursing Journal. 45(2), 7-16.

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