Frequently asked questions

The MealPass app allows you to purchase food and drinks at selected cafes and bars and available for catered students, non-catered students and staff.

Promotions, discounts and deals are available on selected goods. You cannot use two promotions in one transaction.

Catered students you automatically get a MealPass Package which includes:

• Breakfast and dinner Monday to Friday, and two meals at the weekend (brunch or dinner) this can be in your dining hall or another dining hall.
• £25 weekly spending allowance which resets every Sunday at midnight. Be careful at the end of term – some MealPass packages are term-time only, and some locations do close or reduce their weekend opening hours. This is called your MealPass Package wallet in the app.
• Ability to top up a secondary wallet via the app if needed. This is called MealPass wallet on the app

Non-catered students and staff can download the app from Play Store or App Store. Sign up and top up as needed.

• Top up your account with at least £20 to enjoy the rewards and benefits.

The MealPass app can be downloaded on both IoS and Andriod from the App Store (iOS)and Google Play (android).

Students

New students have an account created automatically. 

• Request a password reset to access your account using your university email address in the 'username@exmail.nottingham.ac.uk' format. 
• You’ll receive an email to your university email and will be able to access your account once the password reset is complete.

Staff

Create a new account using your personal email address. You cannot register with a university email address.

You can top up within the app. Once you’ve registered your card within the account you can top up your account with a few touches of a button.

• Top up your account with at least £20.
• Browse through the offers available.
• Scan the QR code from the app at one of our outlets and say you want to pay with your MeaplPass.
• Enjoy your purchase knowing you have had the best deals applied.

As part of your catering package, you can enjoy all the benefits of MealPass. When you've used up your weekly £25 allowance in your MealPass Package wallet, you have the option to top up your account in a secondary wallet called MealPass. The same login details are used for both accounts making  it easy for you to manage everything in one app. 

• You can only use your MealPass wallet once your MealPass Package is used up.
• When using your secondary MealPass wallet you will not be able to spend in Portland Coffee, Mooch, Spar, Spokes cafe, and Lakeside cafe.

If your balance does not refresh in the MealPass app, please uninstall and reinstall it. This should fix it. Please report any issues immediately by getting in touch by email cateringfinance@nottingham.ac.uk or telephone 0115 74 84997. Most problems can be resolved directly through reinstalling the app or with the support of Catering Finance. Please note we cannot issue refunds for any credit card or cash transactions you have made in the period of your card/app not working.

You can check your balance on the MealPass app and top up within the app. Load the MealPass app and see the amount displayed under the Accounts section. You can also top up your account from here via any card linked to Apple or Google Pay on your device or by paying via a different card – the choice is yours.

No, your allowance is not transferable. The QR code on the MealPass app is unique to your allowance. Any loss of funds due to sharing your QR code will not be reimbursed to your allowance. We are also unable to generate a new QR code for your account.

Catered students

Your MealPass package allowance of £25 can be used in all the outlets but when you top up your secondary wallet called MealPass, you will not be able to use it in Mooch, Spar, Portland Coffee, Spokes cafe and Lakeside cafe. 

Staff and non-catered students

The MealPass can be used at any University of Nottingham catering outlet on any campus. You cannot use your MealPass at Mooch, Spar, Portland Coffee, Spokes cafe, or Lakeside cafe. 

Alcohol and tobacco products are always off-limits, as are medicines and merchandise; this includes cough sweets and syrups, reusable cups, and advent calendars, even if they come with a free drink or chocolate. If something isn’t for human consumption, it’s not a MealPass product, so no notebooks, toiletries, and no treats for the stray cat hanging around in your garden!

You need to have made a transaction on your MealPass account within the last 30 days to be able to enter the prize draws.

Once you log into the app, you will see all the offers you can claim through the app listed. These will change over time and be marked in-store as well. Please check regularly to ensure you’re always up to date with the best offers or if you want to see what’s available at any given time.

It should be almost instant; you don’t need to wait for your funds to be added to your account.

You will get a discount if you pay for any goods through your balance. If you don't have enough in your account you can part-pay for the item from your allowance and pay the rest with a debit or credit card.

No, we are not able to offer you a refund. You should ensure you spend your balance. 

Certain authorisation apps may minimise the MealPass app when switching to approve the transaction; this will cancel the payment option when you do this. Please do not close the MealPass app when collecting your code or approving the transaction. If you do, the transaction will fail. You may use an alternative card to upgrade your Meal Pass account.