Customer charter
We are committed to providing excellent services, resources and facilities to support your learning, teaching, research and enjoyment. This charter is our agreement with you.
We will…
treat you with courtesy, consideration and respect at all times
provide you with friendly, proactive, and timely customer service
welcome your feedback and suggestions, and act on them appropriately
ensure our six major libraries are open as advertised
ensure all our services, resources and facilities are accessible and easy to use
provide you with appropriate physical and virtual spaces for your needs
provide a range of print, electronic and archival resources to support effective study and research
develop and promote the use of technologically-enhanced learning
train and develop our staff to help you make the most of our services
use our expertise to enable the creation and exchange of knowledge
Please help us to help you by…
treating our staff and other users with courtesy, consideration and respect at all times
telling us what you think, what you like, and what we can improve
asking our staff for help when you need it
observing our regulations
Help and support
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