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Usability Test - notes for the Facilitator
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Facilitator
notes
Observer
notes
User
notes
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Your role:
To present the tasks to the user, and to encourage them to think
aloud whilst using the web site so that the observer can note what
the user is thinking and their route through the web site. After
each task, note down the user's answer and ask them whether they
are happy that they have completed the task successfully (&
if not, why not).
Guidance:
Most people find it difficult to think aloud whilst doing a task.
There are a few ways in which you can encourage the user in this
test to verbalise their thought processes:
- When the user is deciding what link to click, ask them which
options they are deciding between.
- When they have decided, ask them why they are choosing the option
they are - you might be surprised at their reasons for choosing
one link over another.
- If the user falls quiet and / or looks puzzled, ask them what
they are thinking, or if they're looking for something in particular.
Please refrain from making suggestions.
- When the user has just arrived at a new page, ask them whether
it was what they were expecting.
The observer may assist in eliciting comments from the user.
Tasks: Ask the user to do the following tasks
- You have a colleague at Manchester, Pat Moriarty, who works
in the Science & Engineering Support Unit. What number would
you dial from Nottingham if you wanted to speak to them?
user's answer:
is user satisfied?
- What is the latest time tomorrow that you could make an InterLibrary
Loan (ILL) request from the Document Supply Unit in the main library?
user's answer:
is user satisfied?
- On which road is Canterbury Court hall of residence?
user's answer:
is user satisfied?
- Which course has higher entrance qualifications requirements,
French Studies or German Studies?
user's answer:
is user satisfied?
- You know that there are a couple of interesting bands playing
on campus soon and you want to know which is the cheaper gig,
Gorillaz on 26th September or Cast on 6th October?
user's answer:
is user satisfied?
- Do you think the sports facilities at the University are any
good? (it would help to ask the user to say what criteria they
are using)
user's answer:
is user satisfied?
- Would you have a better chance of doing further study after
a degree in Chemistry or Physics?
user's answer:
is user satisfied?
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