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Usability Test - notes for the Observer
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Facilitator
notes
Observer
notes
User
notes
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Your role:
To observe the user and to record thier behaviour and note their
comments. Pay attention to the way the user approaches the task,
the route that they take through the web site and what they say
about their choices. What are their expectations and what frustrates
them?
You can also assist the faciliatator by asking the user to explain
their decisions, or by prompting them to think aloud when they lapse
into quietness. Please refrain from making suggestions.
During each task, note down the route that the user took to find
the information, and any comments they made about why they chose
a particular link or what frustrated them in the tasks.
Tasks
- You have a colleague at Manchester, Pat Moriarty, who works
in the Science & Engineering Support Unit. What would you
dial from Nottingham if you wanted to speak to them?
route taken:
user comments:
- What is the latest time tomorrow that you could make an InterLibrary
Loan (ILL) request from the Document Supply Unit in the main library?
route taken:
user comments:
- On which road is Canterbury Court hall of residence?
route taken:
user comments:
- Which course has higher entrance qualifications requirements,
French Studies or German Studies?
route taken:
user comments:
- You know that there are a couple of interesting bands playing
on campus soon and you want to know which is the cheaper gig,
Gorillaz on 26th September or Cast on 6th October?
route taken:
user comments:
- Do you think the sports facilities at the University are any
good? (it would help to ask the user to say what criteria they
are using)
route taken:
user comments:
- Would you have a better chance of doing further study after
a degree in Chemistry or Physics?
route taken:
user comments:
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