Are you concerned about another student?

Encourage your friend to speak to their Personal Tutor/Guide, especially if their problems are caused by, or are affecting, their studies. If a Personal Tutor/Guide is not able to help directly, they will be able to suggest others who can. If you are seeking help for a friend and need some advice, you can talk to your own Personal Tutor/Guide about the situation.

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The Support and Wellbeing Team work alongside Personal Tutors/Guides, Supervisors, and other university support services. They can help students find the right service, even if students are unsure where to go. They also offer advice on policies and processes such as extenuating circumstances. They are a good point of support for students who are not able, or comfortable, speaking to their Personal Tutor/Guide.

Encouraging your friend to speak to their Support and Wellbeing Officer can be a good place to start. If they are reluctant to do this and you are seeking help on their behalf, or you need to raise your concerns for their welfare, you should contact the Support and Wellbeing Officer in your school who will be able to pass this on to appropriate wellbeing staff who will be able to reach out and offer support. 

Visit Support and Wellbeing

Students living in university supported accommodation can access support from the Residential Experience team. The team can help with a wide range of situations that your friend may be encountering. You can encourage your friend to contact ResX directly but if they are not able to do so you can share your concern with them yourself. The team cover wellbeing concerns and communal living challenges and will deal with concerns delicately without judgement and work out the best way to support your friend. They can help your friend access University or community support for the issue. They liaise regularly with a variety of departments within the University so will know the right team to help! 

Email: resx@nottingham.ac.uk or call 0115 7487600 option 2, Monday to Friday 9am until midnight, Saturday and Sunday 5pm until midnight. 

Visit the ResX web pages for more information on the team and to see their events calendar. 

Visit ResX

Provide help for students living off-campus, particularly if the issues are affecting their home or off-campus community.

Visit Community Engagement

Our Specialist Wellbeing Services are here to support students when emotional and psychological needs are more complex. They are a referral only service consisting of two specialist departments:  

The University Counselling Service offer a range of services including groups and workshops, self-help resources and individual counselling. The service is free and confidential to students and staff.

Your friend can be referred through to the service by speaking to their Support & Wellbeing Officer, ResX, Disability Team or Report and Support. 

The counselling service is not an emergency service, so if it is more urgent and immediate help is needed, contact another service (see section below on Security).

The Mental Health Advisory Service supports students with significant mental health problems. Mental Health Advisors are mental health professionals employed by the university to offer specialist advice and support.

If you think your friend requires support from this service, they will need to be referred by a member of staff.

The service runs a duty service responding to urgent and crisis situations in the working week, 9am-5pm. You may be contacted by the team if you have a raised a serious concern about the welfare of a friend. They will offer support to your friend and may also provide advice to you about the situation.

If supporting your friend is affecting your own mental health and wellbeing, make sure you also get the support you need.

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The Report and Support platform offers students, staff and the wider community the opportunity to tell the University about incidents that involve staff or students. Information received by the team through Report and Support is triaged and contact is either then made by the team, or passed to the most appropriate team who can give advice around support available and options for reporting. 

The team also have Specialist Pratitioners with experience of supporting people who have experienced Sexual Assault or Domestic Abuse. 

Visit Report and Support   

Chaplains support students and staff of any faith or none.

The team are part of the wellbeing support network. They provide support to students in difficulty and have experience in helping students with loss and bereavement, as well as with spiritual and faith guidance questions.

You or your friend may find it easier to speak to a Chaplain, as a first point of call, especially if you have a faith which is important to you.

Oasis (A floor, Portland Building) is a safe space. It is open for anyone to drop in from 9am-5pm, Monday to Friday. If you want to chat to a team member you can contact one of the chaplains via their website to set up a good time to meet.

Visit chaplaincy

The university has a 24-hour security service available throughout the year across all campuses. Security control are a central point of contact for anyone who has a serious concern about the welfare of a student, especially outside of normal working hours. The team are both first aid trained, and mental health first aid trained.

You can contact the security team via the control room on 0115 951 3013 or in an emergency, on 0115 951 8888.

If you need urgent help off-campus you should contact the emergency services via 999.

Visit security

Students’ Union Advice offer information, advice and representation on all aspects of student welfare and education, such as financial, housing and course issues.

Call 0115 846 8730 or email SUAdvice@nottingham.ac.uk to get in touch.

Visit UoNSU

Nottingham Nightline is a student-run anonymous and confidential listening and information service. It operates every night during term-time from 7pm-8am. They provide a safe space for Nottingham's students to talk to someone without fear of being judged, rushed or identified. No matter what is on your min, they are there to listen. Visit their website for more information to find out more and for up-to-date opening times.

Visit Nightline    

Every SU society and sports club has a welfare officer who receives training on welfare support and are able to signpost members to support.

If your friend is struggling with their mood encourage them to speak to their GP. If your friend starts to experience suicidal thoughts, they should see their GP urgently or you should seek advice on their behalf. There is Cripps Health Centre on University Park campus and Orchard Practice located in Kegworth near to the Sutton Bonington campus.

In the event of a mental health crisis, please view our emergency support guidance. 

View Health Service information