Disabling Barriers/Inhibitors and Empowering Cultural Communication
Department Four Scene 4 Mary and Eunice
Mary is frustrated and annoyed, Eunice is confused.
Mary: What tests can you do to find out why I'm having this pain?
Eunice: No that is not my job the Doctor will tell you that?
Mary: Are you not a nurse, do you not know what you are doing?
Eunice: I can’t tell patients anything like this, the doctor should explain this to you.
2). Select both bubbles to hear what Mary and Eunice are thinking?
3). Click the circle to access the inhibitor to the communication question?
Select which definition you think is the inhibitor to communication
Cultural conflict is a perceived threat that may arise from a misunderstanding of expectation between clients and nurses when either group is not aware of cultural difference.
Now reflect on how Eunice could manage this situation in the future?
When you are ready click to view
Best practice solution:
Eunice need to develop awareness and knowledge about her own cultural heritage, beliefs and professional practices when providing care. She needs to discuss with her mentor the similarities and differences between professional and cultural practices in different countries. In this case Eunice should say to Mary "I am sorry I am unable to answer you but I will go immediately and ask my mentor and come back to you with an answer."