The table below briefly lists help contacts for School staff for the various problems, issues and topics encountered in IT and e-learning:
Type of support needed | Who to go to |
General IT & applications | |
Basic PC problems(eg problems with operating system or core standard applications) | Contact staff-it-helpline@nottingham.ac.uk in the first instance. Any issues that can’t be solved centrally will be picked up by the School IT support snmp-it-support@nottingham.ac.uk |
Basic use of PowerPoint/Office programmes | University IT courses run by SEDU |
Students’ IT issues – logon, problems with operating system or core standard applications, printing | Contact staff-it-helpline@nottingham.ac.uk in the first instance. Any issues that can’t be solved centrally will be picked up by the School IT support snmp-it-support@nottingham.ac.uk |
Using PowerPoint, video, audio etc in classrooms | snmp-av-support@nottingham.ac.uk (nt-snmp-av-support internally using Outlook) Boston/Grantham: Colin Guy IT/AV Lincoln: Richard Shore IT/AV Derby & Derby City (Midwifery): Chris Hurst AV Mansfield: Adrian Riches IT/AV Nottingham: William Campion AV, Matt Garlick AV |
WebCT | |
Basic WebCT training | University WebCT courses, run by SEDU (introductory, advanced). School WebCT workshops provided under the e-mentor programme |
Developing webCT courses | E-mentors |
Requesting a new webCT module and logon issues | Web and Media team Lydia.jones@nottingham.ac.uk |
Students’ problems with WebCT access | Web and Media team Cherry.Poussa@nottingham.ac.uk |
Using webCT for teaching | E-mentors |
Library | |
Electronic library facilities and databases | Wendy Stanton wendy.stanton@nottingham.ac.uk |
E-Learning: development, resource discovery, embedding | |
Audio recording and editing, including podcasting | SONET-ARC sonet@nottingham.ac.uk |
Converting powerpoint for web-delivery/e-learning creation | Richard Windle, Jen Dandrea, Damion McCormick, Chris Palmer |
Developing and/or embedding e-learning activities within courses/modules | E-mentors |
e-learning research and evaluation projects | Heather Wharrad, Richard Windle heather.wharrad@nottingham.ac.uk, Richard.windle@nottingham.ac.uk |
Flash development | SONET-ARC sonet@nottingham.ac.uk |
Online e-learning resources | SONET-ARC sonet@nottingham.ac.uk |
Smartboards/interactive whiteboards | Damion McCormick damion.mccormick@nottingham.ac.uk |
Graphics & Images | |
Finding, using and editing images | Web and Media team kay.akhter@nottingham.ac.uk |
Video | |
Video recording and editing | AV, SONET-ARC sonet@nottingham.ac.uk |
Video conversion for online use | SONET-ARC sonet@nottingham.ac.uk |
Video streaming | University Learning Team learning-team-support@nottingham.ac.uk |
Videoconferencing | |
Video conferencing booking | snmp-av-support@nottingham.ac.uk (nt-snmp-av-support internally using Outlook) |
Using videoconferencing for teaching | Brenda Rush Brenda.rush@nottingham.ac.uk |
Internet/WWW | |
Portal | Web and Media Team Cherry.Poussa@nottingham.ac.uk |
Wikis and Blogs | University Learning Team learning-team-support@nottingham.ac.uk |
Website design and development | Web and Media team Cherry.Pousa@nottingham.ac.uk |