Effectively interacting and engaging patients who are under-served
Activity: A fair outcome for Mrs Khan?
Play the video 'A fair outcome for Mrs.Khan?' and then complete the activity.
In the scenario, Mrs Khan is not offered a Medicines Use Review (MUR). Select from the True / False options below, the possible reasons why this may be:
The pharmacist assumes that because Mrs Khan has had the medicines before that she is managing to take these correctly.
Correct - The pharmacist assumes that because Mrs Khan has had the medicines before that she is managing to take these correctly.
Incorrect - It is true that the pharmacist assumes that because Mrs Khan has had the medicines before that she is managing to take these correctly.
The pharmacist is unable to offer Mrs Khan an MUR as there may be a language barrier.
Correct - It is true. The pharmacist is unable to offer Mrs Khan an MUR as there may be a language barrier.
Incorrect - It is true. The pharmacist is unable to offer Mrs Khan an MUR as there may be a language barrier.
Mrs Khan is on too many medicines and it may be impractical for the pharmacist to be away from the dispensary for a perceived lengthy period of time.
Incorrect - It is not false. Mrs Khan is on too many medicines and it may be impractical for the pharmacist to be away from the dispensary for a perceived lengthy period of time.
Correct - It is true that Mrs Khan is on too many medicines and it may be impractical for the pharmacist to be away from the dispensary for a perceived lengthy period of time.
Byrne A et al (2015) Instilling new habits: addressing implicit bias in healthcare professionals. Advances in Health Sciences Education 20 (5) 1255-62.
Zestcott CA et al (2016) Examining the presence, consequences, and reduction of implicit bias in health care: A narrative review. Group Processes & Intergroup Relations, 19 (4) 528-542.
Bashir N et al (2016) Making the most of primary and community services: what works for BAME people with long-term conditions? Project Report. Sheffield Hallam University
A fair outcome for Mrs Khan?