Effectively interacting and engaging patients who are under-served

Activity: Empowerment

Patients appreciate when services are respectful of cultural and religious needs. In the scenario, the pharmacist and the dispenser have created an interaction that has successfully enabled Mrs Khan to feel empowered to accept the invitation.
Select true or false from the list below to all of the ways in which this was achieved?

To put Mrs Khan at ease, the dispenser conversed with Mrs Khan in her own language.
Correct - It is true that by putting Mrs Khan at ease, the dispenser conversed with Mrs Khan in her own language.
Incorrect - It is true that by puttting Mrs Khan at ease, the dispenser conversed with Mrs Khan in her own language.
Having being informed, the pharmacist and Sabina enabled Mrs Khan to decide for herself whether she would like to participate in the MUR.
Correct - It is true. Having being informed, the pharmacist and Sabina enabled Mrs Khan to decide for herself whether she would like to participate in the MUR.
Incorrect - It is true. Having being informed, the pharmacist and Sabina enabled Mrs Khan to decide for herself whether she would like to participate in the MUR.
The pharmacist demonstrates a sense of empathy with Mrs Khan using phrases like "I know it must be difficult at times to manage so many medicines"
Incorrect - It is true that the pharmacist demonstrated a sense of empathy with Mrs Khan using phrases like "I know it must be difficult at times to manage so many medicines".
Correct - It is true that the pharmacist demonstrates a sense of empathy with Mrs Khan using phrases like "I know it must be difficult at times to manage so many medicines".
The pharmacist invited the dispenser into the consultation room. In some cultural and religious practices, it is not appropriate for a man and a woman to be alone in a room; or for men to maintain direct eye contact with women, or to have physical contact i.e. to shake hands.
Incorrect - The pharmacist invited the dispenser into the consultation room. In some cultural and religious practices, it is not appropriate for a man and a woman to be alone in a room; or for men to maintain direct eye contact with women, or to have physical contact i.e. to shake hands.
Correct - It is true that the pharmacist invited the dispenser into the consultation room. In some cultural and religious practices, it is not appropriate for a man and a woman to be alone in a room; or for men to maintain direct eye contact with women, or to have physical contact i.e. to shake hands.