All FAQs

 
Answer:

It is possible to email a link to an edited page in an email. Once your changes are saved, click 'Preview', then copy the URL address of this preview into your email. This will allow the recipient to look at your draft and feedback before you submit it for approval.

Note: pages on the test server (https://preview-uon.cloud.contensis.com/) can not be viewed off-campus unless you use our VPN.

Answer:

It is strongly advised that unless you are familiar with HTML, you do not edit your pages in code view. However, if you do know HTML then you can edit the HTML by clicking on the View Source icon on the WYSIWYG toolbar. Just be sure that any code you are adding is valid HTML as the system may remove invalid HTML automatically on save and preview.

Answer:

Yes. Tables can be created in most mini templates.

Note: Please only use tables for tabular data. Do not use a table to layout your content.

Answer:

This requires editing the table HTML code. We recommend contacting your unit web coordinator or the web team to do this.

Answer:

Yes. To do this, click on the page or folder you want to move and click Move, then select the folder you want to move it to and click Save.

Answer:

When creating items in the CMS, please check you are not including special characters, punctuation or multiple hyphens in the filename.

If you enter a page title with multiple spaces between words (perhaps by copying and pasting the title from another document), the filename will auto-complete, replacing the multiple spaces with hyphens (eg bad-----filename.aspx). The CMS then reads these hyphens as a special character, which can cause the page not to load.

If you are having problems with a page which refuses to load, despite being live, please check the file name for special characters.

To change the filename:

  1. Edit your page
  2. Click on ‘Properties’
  3. Amend ‘File name’
  4. Save, Preview and Submit/Approve your page
Answer:

Yes, you can create these within your site but we do encourage you to consult us first as they may be useful to others and we may decide to add them to Shared Resources.

Answer:

Twitter/X feeds are no longer supported on our website.

Answer:

Yes. Drag and drop the show/hide mini template into your page. This can be found in Shared Resources > MiniTemplates > Content Layouts. An example of this can be seen on the web team website.

You should consider if you need to use a show/hide. It is best for information where someone only needs to view one of the show/hide sections. If you use them because content is too long, consider cutting content down or if it requires a subpage instead.

Answer:

The CMS is unable to provide restricted access areas. Instead, Workspace or Sharepoint should be used to create log in only areas.

Answer:
Yes of course you can. We’d love for you to help with as much as you feel you have the time and expertise to help with.
Answer:

Any student can go to any centre regardless of location and receive the same information and service they would at another Service Centre.

Answer:

Those who made the Top 3 in the previous Ingenuity Competitions are not eligible to apply, unless the business activity has not been presented before. If you are unsure about whether this applies to you, please contact the Ingenuity18 team.

Answer:

Search Engine Optimisation (SEO) aims to put the pages of the University of Nottingham website in front of as many eyes as possible, and over the years, we've delivered on a number of projects that have really helped to grow student recruitment and audience retention through organic search - the website's most important online channel.

Along with the ongoing work that aims to improve every area of the website, we can provide training, web audits and identify key opportunities to help get your area of the website more visitors and bring more students to the University of Nottingham.

We also offer training on Google Analytics, so that you can understand who your visitors are, what they're looking for, and what you can do to ensure that you keep them engaged and interested in your pages.

You can use our request form for help with SEO and Google Analytics.

A support request is for simple issues that will likely require a quick answer or a fast solution. Do you require access to one of our third party platforms? Do you want a brief explanation of how things work? Are you looking for an analysis of just one or two pages? These would all fall under the banner of support requests. If the work won't require a long timeline, or any meetings, and you believe that it could be resolved promptly, this is a support request.

A project request is for larger pieces of work. Do you need to discuss the future of multiple webpages based on in-depth analysis? Do you want an SEO audit of your area of the website? Is your request likely to prompt an ongoing series of meetings, continued support, or detailed and considered solutions to complex issues surrounding SEO or Analytics? If you answered yes to any/all of the above, then you need to log a project request.

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