All FAQs

 
Answer:

Find out who your unit web coordinator is, they may be able to approve work for you. Failing this, complete a support request.

Answer:

If you've setup a staff listing page and when you preview it is shows a 500 server error see if one of the following solutions fixes the error:

  • Correct staff unit ID is used in the correct subsitedata.xml file
  • People are listed in the group in eStaffProfile
  • Staff roles that people are assigned to are set to show on the web
  • .htaccess file is published within your people (or similar) folder
  • subsitedata.xml file is published
Answer:

In order for a folder to show up in a navigation you must ensure that the folder has a "Folder Homepage" set. This is normally the index page. To make this the folder homepage:

  1. Right click and select "Make Folder Homepage" (approvers/admin only)

To show pages in the navigation:

  1. Click on the parent folder and select manage menu
  2. Tick include in menu
  3. Save selection

OR

  1. In edit mode of your page, select the properties tab
  2. Tick include in menu
  3. Save

You'll need to do this at each folder level/page.

Answer:
Please contact Student Services for support.
Answer:
Please contact Student Services for support.
Answer:
Please contact Student Services for support.
Answer:
Please contact Student Services for support.
Answer:
Please contact Student Services for support.
Answer:

Case sensitive username:

  • Your username is case sensitive. Please check it is all in lowercase when you enter it.

Clear your cache:

  • You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

  • Open Chrome.
  • Press CTRL + SHIFT + DEL.
  • In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are select.
  • Select the 'Clear data' button.

To clear your cache on Internet Explorer:

  • Open Internet Explorer.
  • Select 'Settings' (settings cog) in the top-right corner of the browser.
  • Select 'Internet Options'.
  • On the 'General' tab, select the 'Delete' button under 'Browsing History'.
  • Ensure 'Temporary internet files and 'Cookies and website data' are selected.
  • Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please follow these steps:

  • If you are an applicant, reset your password or contact the admissions enquiries team on +44 (0)115 9514749.
  • If you are a student, please contact the IT Service Desk.
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