All FAQs

Yes, to do this, click on Nottingham at the top of your folder list and select Sort Alphabetically. If this option isn't shown, then it is already sorted alphabetically. You can at this point change it to Sort by Menu Order.

Contact the web team via our support form and we can arrange for your account to be unlocked.

Meta data isn't currently mandatory in the CMS, however, it may become so in the future. We would advise users to add meta data to pages where possible.

When documents are uploaded, it is common to forget to submit and authorise them. In order to create a live version of a document, click on the document in the navigator and select edit. Then select workflow and submit and authorise. It will then put the document in the publishing queue for the live server.

If you've created a new homepage to replace an existing homepage you may find that the previous URL has stopped working. This could be for a number of reasons:

1. The filename is different, we'd recommend using the same filename
2. The navigation hasn't picked up the new file
3. You've not set the new page as the folder homepage

Try each of the above, save, publish and preview your page.

Businesses that have been trading for over three years are not able to enter.

While we would like Ingenuity18 participants to develop their proposals based on their original application, this is acceptable, as long as it fulfills the criteria and rules of the event. If you would like clarification, please email the Ingenuity18 team.

Ingenuity18 judges will only consider the material provided through the official Ingenuity18 Proposal form. Any additional materials given in person or over email to the judges or event organisers will be ignored. 

No. As the application deadline has passed, you are unable to add people to your team. However, should you want to form a team for the Competition stage that includes members from other Ingenuity18 teams, that is allowed.

Yes, you can submit a sample if you have symptoms and are isolating. However, to arrange for your sample to be collected from your room, please email the us at testingservice@nottingham.ac.uk.

We’ve worked hard to make our campuses as safe as possible for our students and staff. Your safety is our absolute priority.

Take a look at our safety on campus web pages to learn about the steps we’ve taken to ensure our campuses are COVID-secure.

The key things to remember are:

• wear a mask in buildings, including in teaching sessions
• socially distance
• wash your hands regularly. 

If you have symptoms, you must isolate until you receive your test result – along with all members of your household.

If your result is negative, notify the university as soon as possible. If no one else in your household has symptoms, your households’ isolation period can end. If others in your household have symptoms, you must all remain in isolation until you all get a negative result, or until the mandated isolation period ends.

If your result is positive, notify the university and the rest of your household as soon as possible. You and your household must continue to isolate according to government guidance and regulations (also see this FAQ for more information).

Any breach of government regulations could lead to a fine, or disciplinary action taken by the university.

When you test positive for coronavirus, the NHS Test and Trace service will send you a text or email alert or call you with instructions of how to share details of people with whom you have had close, recent contact and places you have visited. It is important that you respond as soon as possible so that appropriate advice can be given to those who need it.

You may choose to contact friends and family personally. Do be aware that sharing information about symptoms, isolating or test results on public platforms, like social media, could be shared further than you are comfortable with.

If you are aware of other people isolating due to symptoms or a positive test result, you must respect their confidentiality. Do not share their personal information without their consent.

If you are told by the NHS Track and Trace Service to self-isolate, the law requires you to remain in your current location until your mandated period of self-isolation is complete. Do not return to Nottingham, or the campus. Report that you are isolating to the university, and contact your School, via your module convenor or personal tutor. They will help you to access online teaching while you are unable to attend in-person sessions if you are well enough to study.

If your personal circumstances mean you cannot stay at home, you can contact the Student Services and Support and Wellbeing Team for assistance.

If any of your assessments have been, or are going to be affected, by your illness or self-isolation, please submit a claim for extenuating circumstances within the prescribed timescales, using the online form.

Read the University’s Extenuating Circumstances Policy before submitting your claim.

The Students’ Union guide to extenuating circumstances gives helpful advice on the process.

You are not alone, and there is support available. Don’t hesitate - get in touch so that we can help you.

Speak to your personal tutor about your worries and concerns. They can talk these through with you and signpost you to support services that can help.

You can also contact our Support and Wellbeing Team direct and our web pages have a huge amount of information to help.

You have 15 minutes to remove the document and replace it with an alternative version. If it has been longer

than this, please upload the correct document and then raise an IT self-service request to request for the

original document to be removed.

You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

• Open Chrome.
• Press CTRL + SHIFT + DEL.
• In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are selected.
• Select the 'Clear data' button.

To clear your cache on Internet Explorer:

• Open Internet Explorer.
• Select 'Settings' (settings cog) in the top-right corner of the browser.
• Select 'Internet Options'.
• On the 'General' tab, select the 'Delete' button under 'Browsing History'.
• Ensure 'Temporary internet files and 'Cookies and website data' are selected.
• Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please raise an IT self-service request or phone the IT Service Desk.