All FAQs

 
Answer:

If you are an approver, you should receive email notifications advising of items awaiting approval (unless you have opted out of notifications).

To check this select the User Profile icon from the top toolbar in Contensis and look under Account for 'Opt Out of CMS Workflow Notifications'.

Even if you opt out of notifications, you can check for content awaiting approval by clicking on the Approval icon, which is the tick next to the Contensis logo at the top left.

Click on Approve/Decline for the selected page and from here you can preview, approve, decline and more.

Answer:

You can normally expect your work to be live between 10 minutes and two hours. Changes to the navigation may take longer.

Answer:

The time for approval depends on your approver. If you need a page urgently approving, we suggest contacting your approver or unit web coordinator directly.

Answer:

It's possible to schedule a page (or document) to publish on a date in the future (perfect if your work needs to go live over the weekend or at midnight). This only works on authorised pages. Here's what you do:

  1. In edit mode of your page, select the properties tab
  2. Tick the "Set new Release" checkbox
  3. Use the calendar to select the date you want the page to go live
  4. Select the time you want the page to go live
  5. Save
  6. Submit and Approve (or submit to your approver)

Note: Your page will be sent to the publishing queue at your scheduled date/time. It will not publish at this exact time. If therefore, you know there will be lots of other pages in the queue, it's worth scheduling your page to go live slightly earlier. 

Answer:

To enable or disable Contensis notifications:

  1. Access your user profile (via the top toolbar near the Contensis icon)
  2. Ensure you have provided a valid email address (under the Contact section)
  3. Check/uncheck the Opt out of CMS Workflow Notifications option (under the Account section)
  4. Save
Answer:

If you need a staff listing on your site, please contact your eStaffProfile administrator or web coordinator and ask them for your unit ID.

Your admin will need this to set up your site's staff listing. The web team are not responsible for setting up your eStaffProfile listing. eStaffProfile is a Digital and Technology Services (DTS) owned system.

Read through the documentation for more information (PDF).

Answer:

Updates need to be done in the eStaffProfile interface. You may edit your own details or there may be an eSP administrator within your department. Your IT Representative should know who this is. Read through the documentation for more information (PDF).

Answer:

A version will only be available if there are published versions of a page. You can not revert back to a saved version.

To revert to a previous version:

  1. View the Version History tab found at the top of the page
  2. Select a previous version
  3. Click revert
  4. You'll be asked to confirm that you want to revert
Answer:
  1. Right click on your table where you want to add a row
  2. Go to Table Row
  3. Choose Insert row before or Insert row after depending on where you want the row to go
Answer:

In edit mode of your listing page:

  1. Right click on the news or events listing control
  2. Change the number of items shown
Answer:

Automatically generated content might be the:

  • H1
  • Footer
  • Website title

The footer and website title are editable in the subsitedata.xml file which only site administrators have permission to edit.

The H1 (on some pages) might be automatically generated from whatever you add in the "Title" field on your page. To change this, simply edit the page title (at the top of the editor screen), save and submit (or approve if you have permission to).

Answer:

To create an anchor:

  1. Place your cursor where you want the anchor to be
  2. Click on the anchor button on the WYSIWYG toolbar (actually looks like an anchor)
  3. Give the anchor a relevant name (no spaces)
  4. Save selection
  5. Save your page

To link to your anchor:

  1. Highlight the text you want to link to your anchor
  2. Click on the hyperlink button on the WYSIWYG toolbar

There are now three options:

Option 1 - link to an anchor on the same page:

  1. Select Anchor on this Page from the link type drop down
  2. From the anchor dropdown, select the anchor you want to link to

Option 2 - link to the anchor using a full URL:

  1. Select URL from the link type drop down
  2. In the URL address field, add the full (live) URL of the page the anchor is on and add "#anchorname" to the end

    For example, if you're linking to an anchor called "visit" on the Mini Open Days page, your URL will be http://www.nottingham.ac.uk/ugstudy/visitingus/miniopenday/miniopendays.aspx#visit

Option 3 - link to the anchor on another page as internal CMS content:

  1. Select CMS Content from the link type drop down
  2. Browse for the page in which your anchor sits (in the box that appears select and save this)
  3. From the anchor drop down, select the anchor you want to link to

To finish:

  1. Add some appropriate title text (which when hovered over, tells the user where they'll link to)
  2. Save selection
  3. Save and preview your page

In order for this to work, the page with the anchor on and the text linking to it must both be live.

Answer:
  1. Click on the folder in the navigator and select "rename folder".
  2. Change the name in the dialog box that pops up and click OK.
    If you are changing the name of a folder with many subfolders and pages, it may take a while for the change to cascade down.
  3. You may need to change the menu name in the folder homepage too.
Answer:

Approver and Admin users can re-order menus. To do this:

  1. Click on the folder above the pages you want to re-order
  2. Select Manage Menu
  3. Drag and drop items to re-order the menu order
  4. Click Save at the bottom right hand corner of the screen
Answer:

If you have a university account, you can login to eStaffProfile using your university login details.

Answer:

If you are interested in becoming a CMS editor or approver book onto an upcoming training session, with permisson from your line manager/unit web coordinator.

Answer:

Please contact your unit web coordinator who should be able to access this information. Otherwise please contact the web team via our support form.

Answer:

If you see a system error twice, it is worth checking with the web team. Please complete a support form including screenshots if possible. The web team will then attempt to recreate the issue and find a resolution.

Answer:

Please contact your unit web coordinator who should be able to access this information. Otherwise, please contact the web team via our support form.

Answer:

If you have the necessary permissions (approver or higher), right click on the page and select 'Make folder homepage'. This will then begin to update the site. Please note, allow up to a day for this change to take effect.

Answer:

To get your event a place on the University of Nottingham homepage, please contact the Communications team.

Answer:

There are a few steps you need to follow - please see the media gallery guide for details.

Answer:

Refer to our rotating feature guide. If you need any further help with setting this up, please contact your unit web coordinator in the first instance.

Answer:
  1. Once your image has been uploaded to Contensis, locate it in the navigator.
  2. Click (and hold) the icon of the image and drag it onto your page.
Answer:

You will need to amend the PDF outside of Contensis. Once this is updated, you can click edit on the current PDF file in the CMS and then browse to the new version on your computer to upload it over the old version. Once you have approved the PDF file, all links will update to the new version and it will keep the same name, so you don't need to relink to it.

Answer:

Even though your profile is updated via the eStaffProfile interface, your image is uploaded to Contensis. If you don't have permissions to edit Contensis, your unit web coordinator will be able to assist.

Staff image format

Image to show the size of an eStaff Profile picture

Ensure your staff image is in the following format:

  • Width: 120px
  • Height: 150px
  • Format: .jpg (not png, gif, jpeg or any other format)
  • Resolution: 72dpi
  • Filename: firstnamesurname.jpg (to match the end of your staff profile URL)

The filename must be your full name with no full stops or hyphens. For example, if your staff page URL ends in Michael.James-Phillips your image must be named michaeljamesphillips.jpg

Please ensure the image is the correct size before uploading to Contensis.

Uploading a staff image

  1. Image showing the people folder structureIn Contensis, navigate to and expand the people folder (or similar) you want to upload the image to
  2. Click on the staff-images folder and create new content
  3. Select image as the content type (if given the option)
  4. Browse for your image and upload
  5. Add your full name into the image's alt (alternative) text field
  6. Click finish to upload the image
  7. It will take a while for your profile page to update with your image

eStaffProfile settings

Your eStaffProfile must be set to show your staff image on your profile. See the eStaffProfile user guide (PDF) for instructions on how to do this.

Answer:

New users will need to attend the CMS training. Once they have attended the course, the user will need to ask their unit web coordinator or line manager to contact the web team through a support form with confirmation of the user's required permissions.

New CMS users will be added to the UI-Contensis-Users AD group (active directory) and will appear in Contensis within 24 hours.

To get an existing CMS user added to a new folder, the unit web coordinator or line manager contact the web team through a support form confirming the permissions required.

Answer:

There are details for one-day CMS training courses on the website, as well as the dates that these days take place on.

Answer:

The CMS is unable to provide restricted access areas. Instead, Workspace or Sharepoint should be used to create log in only areas.

Answer:

To upload video to Contensis you will need to read the adding videos guide (PDF). All videos should be captioned for accessibility.

Answer:

Initially, we will focus on stopping COVID-19 outbreaks in halls of residence before they get out of control. By quickly identifying positive cases and stopping the chain of asymptomatic transmission, we help protect staff and students by suppressing the numbers of infections.  
 
When combined with effective isolation and infection control, it should also reduce the likelihood of severe public health measures such as whole-hall lockdown, saving local and national public health resources by: 

  1. Reactive outbreak control 

If there is a known, or suspected outbreak (two linked cases) in a hall of residence, then we will work with local public health to monitor potential spread of the virus and support isolating students. This will likely involve all those living and working in a hall being asked to provide several samples for testing over the course of a week. Each reactive outbreak control plan will be different and tailored to the specific circumstances we face. Students and staff will be contacted with all the information they need. 

  1. Rolling sentinel surveillance  

Starting from the beginning of October, each week we will schedule a programme of rolling ‘sentinel surveillance’ testing sessions across the University’s halls of residence. We are in discussion with third party accommodation providers about including their facilities. This will involve collecting at least two samples at the beginning and end of the week from staff and students living and working in the hall.    

 

Answer:

If your hall has been selected for testing, we will contact all students and staff that live and work in that hall. This will be by personal and University email, posters and social media. The service is not bookable, and you won’t be able to request a test.

 

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