Toby's story
Poor communication can act as a trigger for challenging behaviour. Toby has Autism and is currently in an NHS assessment and treatment unit. He’s been asking all morning if his mum is coming to visit.
The nurse is in the middle of the drug round and so needs to concentrate and doesn’t have time to discuss it. As Toby asks once again about his mum the nurse responds with “I’ll talk to you about it in a minute”.
Toby walks off, one minute later he returns and asks if she’ll talk to him about his mum. The nurse replies with “not now Toby, in a bit”.
Now start the video and consider how well the nurses managed this situation.