Billy's story
Billy is an informal patient with a diagnosis of personality disorder. Informal patients are those not detained under the Mental Health Act (2014), and who are allowed on and off the ward at their own will. Door access will usually require a staff swipe card, however.
Billy is becoming increasingly frustrated at being ignored and not being given access to leave the ward. Feeling that he is being ignored is an evident trigger for Billy's behaviour.
Now watch the video and consider how well the nurse managed this situation.