Elizabeth's story
Mike is a physio working in an emergency department. His role is to triage and provide first line treatment for patients with acute musculoskeletal injuries. The department is particularly busy, and there are many patients waiting. It’s 5.30 pm and Mike should have left half an hour ago.
The nurse in charge has asked Mike if, as a favour, he could see just one last patient who’s already been waiting for 3 hours. The patient is a woman, Elizabeth, who’s sustained a shoulder injury following a fall. The nurse warns Mike that Elizabeth and the person accompanying her have clearly been drinking. Alcohol and drugs can play a significant role in challenging, aggressive and even violent behaviour.
Now watch the video and consider how well the nurse managed the situation.